Customer Service Associate

Company : Jd Irving

Job Type : Full Time

Port Hawkesbury, Canada

Job Description - Customer Service Associate

Description

Customer Service Associates play a key role in delivering exceptional service by assisting customers with inquiries, resolving issues, and ensuring a positive shopping experience. This role involves processing transactions accurately and efficiently using our computerized systems. In addition, the successful candidate will be cross-trained to perform cashier duties, providing flexibility and support across the front-end operations.

This position is part-time with the potential for up to full-time hours based on business needs.

Responsibilities

Process customer transactions, sales, and refunds through cash registers

Operate scanners and credit card/debit card terminals

Provide excellent customer service

Collect payments and bag purchases for customers

Keep the checkout area clean and orderly

Maintain front end department merchandise

Answering front desk phone and directing calls

Assist other departments and functions as required

Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

Strong mathematical skills and basic computer system knowledge

Ability to work independently in a fast-paced environment

Customer satisfaction-oriented

Strong communication and time management skills

Problem solving and decision making

Experience as a Retail Cashier is an asset

Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.

Ability to work a variable shift schedule including mornings, evenings and weekends as per business needs.

Original job Customer Service Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

Jd Irving

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professio...

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Customer Service Associate

Job Description - Customer Service Associate

About the Company

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