Customer Service Clerk

Be part of a community of authentic, proud and trusted people.

Our Heavy Vehicle Parts Division is Canada’s largest truck and heavy-duty vehicle parts distribution network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

Out TW Distribution center in Longueuil is looking for a Customer Service Clerk.

As a Customer Service Clerk You will be responsible for handling returns and warranties at the distribution center.

We offer a competitive salary, an attractive benefits package, and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.

Your main responsibilities:

• Request return authorizations from suppliers and complete the appropriate forms
• Follow up on internal (distribution centers) and external (local suppliers) purchase claims with the store manager, suppliers, and/or distribution center contact person; 
• Manage supplier return warrantie
• Conduct necessary research for all customer credit requests
• Perform various clerical tasks (filing, photocopying, etc.).

To join our team, you must, among other things:

• Have a minimum of 1 year of experience in a similar position
• Being comfortable handling a high volume of emails.
• Be bilingual in French and English, as you will frequently collaborate with clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.