Customer Service Clerk

Be part of a community of authentic, proud and trusted people.

Our Heavy Vehicle Parts Division is Canada’s largest truck and heavy-duty vehicle parts distribution network. This division’s banners include Traction, TW and Cadel. Servicing the transport, construction and farming sectors, we keep them moving forward. We have the experience and strength of our 100-year legacy and our 5000 colleagues have the desire to always do better for our customers.

Send us your resume and join a people-centric company with a reputation of excellence.

As a Customer Service Clerk You will be responsible for handling returns and warranties at the distribution center.

This is a regular full-time position located in Long Sault.

We offer a competitive salary, an attractive benefits package, and company discounts. Additionally, we provide training throughout your career to support and guide your professional development.

Your main responsibilities:

• Follow up with customers on product recalls issued by headquarters
• Conduct necessary research for all customer credit requests
• Request return authorizations from suppliers and complete the appropriate forms
• Manage supplier return warranties

To join our team, you must, among other things:

• Have a minimum of 1 year of experience in a similar position
• Have a very good knowledge of Excel as well as knowledge of AS400 and Access (an asset)
• Be bilingual in French and English, as you will frequently collaborate with clients across Canada.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.