Customer Service Coordinator

We are seeking a Customer Service Coordinator to be the primary point of contact for clients seeking service and repairs to mobility equipment. In this fast‑paced role, you will manage a high volume of calls and emails, troubleshoot client concerns, and ensure efficient scheduling to support the daily operations of our Service team.

Key Responsibilities 

• Coordinate service appointments for clients and healthcare professionals. 

• Optimize daily schedules for Service team members, ensuring time for appointments and follow‑ups. 

• Review staff schedules to identify issues or outstanding tasks. 

• Troubleshoot client concerns by phone and provide clear, effective guidance. 

• Verify part numbers, pricing, and labour details for quotations. 

• Respond promptly to inquiries from team members and the service mailbox. 

• Monitor workflow subtypes when needed. 

• Understand warranty procedures and Master Standing Agreements. 

• Manage scheduling during staff absences. 

• Order parts  for repairs. 

• Complete accurate work orders and maintain service records. 

• Communicate repair details and equipment issues clearly to clients. 

• Build and maintain positive client relationships to encourage loyalty 


• Perform additional responsibilities as assigned by management.
  

Required Qualifications 

• Intermediate knowledge of Microsoft Office  

• Excellent verbal and written communication  

• Extremely organized and detail orientated  

• Ability to handle multiple sources of information and maintain communication with all  

• departments 

• Previous experience working in a retail or customer service environment desirable but  

         not essential  

We encourage everybody to apply even if they don’t meet all the qualifications. MHHC values diverse backgrounds and perspectives.

Why MHHC? 

• Competitive Compensation: Attractive base salary plus commission.


• Comprehensive Benefits: Extended health coverage, RRSP/DPSP match, and more.


• Work-Life Balance: Generous vacation, Monday–Friday schedule.


• Recognition & Rewards: Anniversary program, referral bonuses, and tenure recognition.


• Growth & Support: Ongoing training, mentorship, and opportunities to advance