Customer Service Coordinator

Come and join one of the world’s top footwear companies

GEOX is a Italian shoe manufacturer and retailer founded in 1995 by Mario Polegato. The brand name, Geox, was created from a mixture between the Greek word “geo” (earth), and “x”, a letter-element symbolizing technology.

At GEOX our vision is to put our absolute best in everything we do.  We are always open to changing and improving.  We  identify , through constant research, the most advanced technologies and the latest trends, so  that  we  can  eventually  incorporate them in our unique products..

GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:

WHY WORK WITH US!

• Merchandise discount program
• Career advancement
• Flexible scheduling
• Group benefit plan

Job Title:          Customer Service Coordinator
Reports To:      Head of Wholesale

KEY RESPONSIBILITIES

• Upload, modify, and update orders data in the company’s database or CRM system.
• Develop and maintain relationships with key customers to ensure exceptional service and support.
• Work with the Logistics team to ensure timely and efficient shipment of customer orders, resolving any issues in a prompt manner.
• Communicate with the Supply Chain team to get updates on late deliveries and updated ETA information for customers.
• Work with Finance to ensure credit release and resolve customer billing issues.
• Ensure compliance and manage disputes in a timely and efficient manner.
• Manage product samples/catalogs during sales campaigns.

• Collaborate with the Sales team to develop and execute sales plans that meet or exceed budget targets.
• Manage the orders portfolio for B2B accounts, ensuring all orders are processed accurately and on time.
• Collaborate with Retail and eCommerce merchant teams to support product and line building, ensuring alignment with overall business objectives.
• Attend and represent the company at trade shows, fostering industry relationships and supporting the execution of sales campaigns
• Interact with major market players, to build and maintain strong business relationships.
• Prepare reports on seasonal sales performance and order data to provide insights to the Sales team for targets, open-to-ship, discounts, and returns.

POSITION REQUIREMENTS

Education:       College Degree or equivalent experience.

Previous Experience:     

• Minimum 3 years’ experience in a result focused and customer centric environment (preferably fashion apparel/footwear)
• 3-year experience in the wholesale industry in a customer service/operations capacity.

• Proven experience in B2B customer service operations or a similar role.
• Strong communication skills, with the ability to build relationships with key stakeholders across multiple departments and external partners.
• Exceptional organizational and time-management skills, with an eye for detail.
• Analytical and problem-solving abilities to resolve issues and optimize processes.
• Ability to work well under pressure and manage multiple priorities.
• Availability to travel to trade shows and customer meetings as needed.
• Strong written and verbal communication skills.

• Advance Excel (Pivot, Lookup).
• Working knowledge of AS400 and Business Intelligence system.
• Familiarity with Amazon Vendor central portal.
• HBC BIS sales reporting portal.
• Bilingual in English and French is an asset.

• The physical environment of this position requires the employee to work mainly indoors in a climate-controlled office environment.
• Sitting for extended periods of time.
• Manual dexterity needed for keyboarding and other repetitive tasks.
• Lift merchandise and packages up to 30 lbs. and re-arrange fixtures in the showroom

• Salary: starting from $55,000 annually.
• Dental and Medical Benefits
• Vision Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)

Please apply on line

We thank all candidates for their interest in GEOX Shoes, however only those with relevant experience and chosen for interviews will be contacted