Customer Service Manager

Description

About ClearTech

Founded in 1977, ClearTech is a Canadian leader in the distribution of chemicals and chemical equipment for municipal, commercial and industrial uses. Based in Saskatoon, ClearTech is one of Canada’s Best Managed companies and is a proud member of PIC Group of companies.

With people and infrastructure strategically located across Canada, ClearTech is a full-service provider of chemicals, process equipment and analytical products. We are a successful, dynamic, and growing business, known for unrivaled customer service. It is the people in every branch of our organization that set us apart from our competition and allow us to achieve success year after year.

We are seeking a Customer Service Manager to join our Head Office management team in Saskatoon.

About the Customer Service Manager

Reporting to the Vice President, Customer Experience, the Customer Service Manager leads a team of Customer Service Representatives to provide superior customer service to our internal departments and our customers. The Customer Service Manager is tech savvy, a critical thinker, and can analyze data to make informed decisions. The Customer Service Manager is customer oriented and fosters a team environment built on a foundation of integrity and trust, while striving to deliver the right results the first time.


Team Leadership

• Recruit, coach, develop and lead a team that delivers exceptional customer service
• Lead the performance engagement process for the Customer Service Centre
• Support Coaches and CSRs in resolving complex issues

Data Management

• Implement continuous improvement practices
• Investigate, evaluate and implement technological solutions applicable to the Customer Service Centre
• Analyze and synthesize relevant data to make informed business decisions

Business Leadership

• Develop and implement customer service policies and procedures
• Implement and track KPIs
• Manage workflow and productivity

 
This is a critical role within the organization and will assist us in achieving our goal of company growth. If you have a business or related degree/diploma, demonstrated success in customer service, 3+ years of experience leading, coaching and developing a team, and are proficient with technology and data analytics, this may be the right role for you. We will consider a combination of education and experience.

The position comes with a full benefits package and above market salary. If you are interested in applying for this position, please send your COVER LETTER and RESUME to [email protected] by February 23, 2024. Further information on our company can be found at www.cleartech.ca .

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