Customer Service Professional (CSP)

Location: Surrey, BC

Status: Full Time, Permanent

Hours:  Monday to Friday 8:00 am – 4:30 pm

Salary: $46,000 - $60,000, based on experience

About Us

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services, and signage products across Canada, with offices nationwide.

Interprovincial Traffic, part of the ATS Traffic group, specializes in intelligent transportation systems (ITS), road safety solutions, and traffic services, proudly serving clients in the Lower Mainland and beyond.

At ATS Traffic and Interprovincial Traffic, our Core Values guide everything we do:

• Do What’s Right


• Our People Matter


• Trust Through Teamwork


• Striving for Excellence

About The Position

We are currently looking for a full-time Customer Service Professional (CSP) to join our growing Interprovincial Traffic (ITS) team in Surrey.  In this role, you’ll be a key point of contact for both external and internal customers, supporting our local branch operations and the larger ATS Traffic group across a range of orders and sales processes.

Are you a driven self-starter who enjoys a fun, fast-paced team environment? If so, we’d love to hear from you!

Responsibilities

• Respond to customer inquiries, providing knowledgeable support on sales-related questions and concerns.


• Answer incoming calls and direct them to the appropriate department or team member.


• Enter orders and quotations into Business Central, supporting both customers and Account Managers.


• Process branch production and art proofs for customer orders.


• Monitor inventory levels for direct sales and assist walk-in customers.


• Support the sales and rental departments as needed.


• Complete data entry related to safety and operational documents.


• Process customer payments when required.


• Perform general administrative duties to support day-to-day branch operations.

Qualifications

• Approximately 2 years of inside sales or customer service experience (preferred).


• Experience with SalesPad/Business Central or a similar sales/data entry system (asset).


• Previous experience in the traffic control, construction, or road safety industries (asset).


• Post-secondary education in a relevant field and/or customer service training (asset).


• Strong product knowledge, particularly in traffic or safety equipment (asset).


• Proficient in Microsoft Office 365 applications: Word, Excel, and Outlook.

Skills

• Exceptional telephone etiquette and strong interpersonal communication skills.


• A strong customer service focus with a dedication to customer satisfaction.


• Excellent time management and organizational skills, with the ability to prioritize tasks effectively.


• Strong problem-solving skills and the ability to recommend corrective actions.


• Ability to work independently and as part of a team.

Why ATS Traffic and Interprovincial Traffic?

We’re proud to be a family-owned business where you’re more than just a number — you're part of the family.
We value hard work, a positive attitude, and a willingness to do what it takes to support our customers and colleagues.

If you’re looking for a career where you can grow, be part of a dynamic team, and make a real difference in your community, apply today!

We thank all applicants for their interest, however only selected candidates will be contacted.

*By applying to this posting you will receive auto-generated emails to the account provided. Please ensure to check your junk/spam folder for an Application Received Notification as these emails may be re-directed.