Customer Service Representative

Duties/Responsibilities:

• Handle phone and emails from customers pertaining to price quotes for inbound inquiries as well as purchase quotes for glass and installation products considered for sale to PGW.


• Call center functions to provide quality customer service.


• Ensure the company establishes and maintains constant communication with customers.


• Knowledgeable on all aspects of product inventory which may include, data entry, cancellations, credits, invoicing and/or customer service inquiries.


• Generate sales/buys from online leads.


• Assume other duties as assigned.   


• Required to work an assigned Saturday when needed.

Required Skills/Abilities:

• Must have good written and verbal communication skills.


• Must have good customer relations skills.


• Ability to work well with others.


• Must have the ability to work under conditions of frequent interruptions.


• Be attentive to details.

Education and Experience: 

• High School graduate or equivalent

Essential Physical Demands/Work Environment: 

• Work is primarily sedentary: must be able to sit for extended periods of time and use a computer, keyboard, and mouse, frequently.

Hourly Rate: 20$