Salary :
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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Service Representative in Canada.
Are you passionate about helping people while navigating complex processes and delivering high-quality operational support? In this role, you will act as a key point of contact for internal partners and stakeholders, providing guidance, problem-solving expertise, and timely support across a variety of business processes. You will contribute to the smooth execution of operations by analyzing information, identifying issues, and recommending effective solutions. Working in a collaborative and fast-paced environment, you will help ensure consistency across teams while maintaining high service standards. This position also involves supporting strategic initiatives, coordinating activities, and contributing to continuous improvement efforts. Ideal for someone who thrives in structured yet dynamic environments, this role combines customer support, analytical thinking, and cross-functional collaboration.
Accountabilities
- Serve as the primary point of contact for operational support, providing guidance, advice, and solutions to internal stakeholders and partners.
- Analyze business data, processes, and information to identify issues, trends, and opportunities for improvement.
- Support the implementation of strategic initiatives by coordinating activities, tracking milestones, and ensuring timely execution.
- Collaborate with cross-functional teams to ensure alignment across processes, policies, and operational standards.
- Provide insights and recommendations based on structured analysis of business needs and operational challenges.
- Support incident management processes and ensure issues are tracked, resolved, and communicated effectively.
- Assist in the development, review, and dissemination of internal communications and documentation.
- Participate in continuous improvement efforts by proposing creative solutions and enhancements to existing processes.
- Ensure accuracy, completeness, and consistency of operational data and information across systems.
- Offer coaching and guidance to less experienced team members when required.
Requirements
- 3–5 years of relevant professional experience in customer service, operations support, or a related business environment.
- Post-secondary education in a related field or equivalent combination of education and experience.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Solid understanding of business processes, tools, systems, and operational frameworks.
- Good knowledge of risk management principles and regulatory considerations relevant to business operations.
- Excellent communication skills in both French and English (written and spoken) to support diverse stakeholders.
- Strong analytical, problem-solving, and critical thinking abilities.
- Ability to collaborate effectively and work well within cross-functional teams.
- Strong influencing skills and ability to work independently with minimal supervision.
- Detail-oriented mindset with strong organizational and prioritization capabilities.
Benefits
- Competitive annual salary ranging from CAD $45,500 to $84,500, based on experience, skills, and location.
- Performance-based bonus opportunities and discretionary incentive compensation.
- Comprehensive health, dental, life, and accident insurance coverage.
- Retirement savings plans and long-term financial support options.
- Tuition reimbursement and continuous learning opportunities.
- Paid time off and additional benefits depending on eligibility.
- Inclusive, diverse, and accessible work environment focused on employee well-being.
- Career development support through coaching, training, and mentorship programs.
- Opportunities to contribute to meaningful operational and strategic initiatives.
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