Customer Service Representative

About Veseris

Veseris is a leading distributor of pest management products, services, and solutions, serving professionals across the United States. We partner closely with our customers and suppliers to deliver value-driven solutions that help businesses operate more effectively and sustainably. 

Primary Purpose:

Provide timely, accurate, and professional customer service support by managing customer orders, accounts, and related administrative processes. The Customer Service Representative serves as a primary point of contact for customers, ensuring a seamless order experience while coordinating with internal teams to support service excellence and operational efficiency.

Specific Duties and Responsibilities: 

• Process customer orders accurately across phone, email, and walk-in channels
• Serve as the primary customer contact, providing updates on orders, products, pricing, and delivery
• Maintain accurate customer account information and documentation
• Coordinate with Sales, Operations, and Finance teams to support order fulfillment and resolve issues
• Track and manage order exceptions, including backorders, credit holds, and delivery discrepancies
• Handle freight claims for damaged or lost shipments
• Support customer payment processing, including credit card coordination when required
• Monitor and maintain customer license documentation to ensure compliance
• Contribute to order tracking and backorder reporting activities
• Build strong customer relationships through responsive and professional communication

Interface with:  

Sales Team - Customer orders, account details and supporting activities 

Customer Service Team - Support of team members and coordination of inbound orders

Operations Team - Logistics and order fulfillment 

Supply Chain Team - Forecasting, inventory reconciliation and tracking inbound purchases

Finance and Accounts Receivable Team - Management of payment processes, support reconciliation

Supervisory Responsibility: 

None

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

Specialized Knowledge/Skills: 

• Strong customer service and communication skills
• High attention to detail and accuracy
• Strong organizational and time management abilities
• Problem-solving mindset with the ability to manage multiple priorities
• Ability to work effectively in a team and cross-functional environment
• Experience with ERP systems or order processing tools is an asset

Education/Training: 

• High school diploma required
• Post-secondary education in business or a related field is an asset
• 1–3 years of experience in customer service, order processing, or a related role preferred
• Experience in distribution, logistics, or similar industries is considered an asset

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 

Why Veseris

At Veseris, we believe our people are our competitive advantage. We’re committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve. We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement. 

Pay Transparency

Veseris is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process. 

In addition to base compensation, Veseris offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.