Customer Service Representative

Position Summary:

The Customer Service Representative is responsible for the accurate entry, maintenance, and management of customer sales orders. This role ensures all orders are complete and properly prepared prior to release to production, including obtaining drawings, verifying and updating pricing, and coordinating engineering requirements. This position plays a key role in delivering efficient and professional customer service by managing orders, providing pricing and delivery information, and ensuring a seamless customer experience.

Responsibilities:

• Receive and process requests for new sales orders and modifications to existing orders; work collaboratively with internal and external customers to clarify and resolve requests in a timely and professional manner.


• Enter and validate sales orders, ensuring completeness, assigned scheduling dates, and accurate pricing; coordinate with engineering for custom orders requiring production drawings.


• Monitor production capacity and schedule orders to support balanced workflow and efficient production.


• Generate production orders and nesting batches for production.


• Perform detailed audits of all orders to ensure accuracy and completeness.


• Respond to inquiries from engineering and purchasing regarding component details and cost information.


• Work closely with order preview team to provide information related to large order requests.


• Professionally resolve customer concerns related to order changes, discrepancies, or billing adjustments.


• Support the expediting of priority orders by coordinating across order entry, engineering, and drawing release stages.


• Collaborate with other Customer Service Representatives to ensure effective coverage and team support.


• Follow general safety rules.


• Apply EHS training knowledge. 

Qualifications:

• Postsecondary education or equivalent work experience


• 3–5 years of customer service experience within a manufacturing environment


• Strong verbal and written communication skills


• Excellent interpersonal and relationship-building skills


• High attention to detail and accuracy


• Ability to work both independently and collaboratively in a team environment


• Proficiency in computer applications and Google Suits


• General understanding of ERP systems is a must


• Knowledge of the office furniture industry or manufacturing processes is an asset


• Basic understanding of technical drawings is a must


• Working knowledge of ISO 9001, ISO 14001, and the Occupational Health and Safety Act

The expected base salary range for this position $51,680 - $64,600. Final base salary offers will reflect an assessment of the selected candidate's skills, demonstrated competencies, and adherence to our internal pay equity framework.

Teknion is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process.  It is our priority to remove barriers to provide equal access to employment and support a diverse workforce. Teknion welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential. 

By applying for a position with Teknion, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Teknion's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, credit check and criminal check. You will be notified during the hiring process which checks are required by the position.