Customer Service Representative

Job Description

Inside Sales Digital Marketing professionals build on a solid foundation in customer support, digital marketing expertise, and strong technology capabilities to support customers maximizing their personal requirements.  

A professional at this position level within Accenture has the following responsibilities:

• Demonstrate commitment to consultative sales in service of client goals.

• Proactively outreach (outbound calls) and reactively engage with clients over the phone and via email and chat.

• Identify sales opportunities and provide customers with tailored solution(s) to meet their goal(s)

• Personalize client recommendations to suit varying needs.

• Improve customers experiences by consulting on optimal and appropriate product adoption.

• Be consistent in exceeding your daily targets through high-volume inbound and outbound calling.

• Share ideas to improve ad products and the customer experience.

Basic Qualifications

• Sales Experience: At least 1-year sales experience.

• High School Diploma or equivalent.

• Previous experience of 6 months or more is preferred

Preferred Qualifications

• Outbound sales experience.

• Prior inside sales experience with emphasis on both outbound and inbound calling

• Flexible and quick learner, able to adapt to continuously evolving needs to help the client grow their business.

• Highly motivated with strong attention to detail and follow-through, eager to contribute to a collaborative team environment.

• Ability to work creatively and analytically in a problem-solving environment.

Preferred Skill Requirements

• Experience working with customers from North America.

• Excellent listening, interpersonal, with a solutions mindset and passion for customer satisfaction.

• Exceptional grammar, typing accuracy, and writing skills.

• Professional sales skills with a strong phone presence, solutions mindset and helping nature.

• Strong computer skills, specifically multitasking across multiple programs concurrently.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location,
role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation, based on full-time
employment, for roles that may be hired as set forth below.
The recruiting efforts for this position are intended to fill a brand new position.
The base pay range shown below is intended as a guideline to reflect the majority of offers for this role.
It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.

Information on benefits is here:

Role Location                                Hourly Salary Range

British Columbia/Ontario                                   $18.65 to $28.08

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.