Number of Applicants
:000+
Tuesday, March 12, 2024
WHY JOIN LANTIC?
WHAT'S IN IT FOR YOU?
By joining the Lantic Team, you will:
JOB SUMMARY:
Lantic is currently recruiting for the position of Customer Service Representative based at our Montreal facility. The position reports to the Customer Service Manager, East Canada. The Customer Service Representative will be responsible of ensuring customer satisfaction with the products and services. The incumbent will also be in charge of receiving, processing and modifying orders.
RESPONSIBILITIES:
• Be responsible for the reception of customer P.O.;
• Process orders in systems;
• Ensure that all information is communicated to the Planning Department and Sales Director;
• Verify invoices and work hand in hand with the Accounts receivables department in order to release or complete invoicing process;
• Ensures that customer files and item cards are always maintained up to date;
• Provide technical support for pricing, complaints and quality assurance information;
• Provide support to Sales Directors and other CSR;
• Assist with any other related tasks.
QUALIFICATIONS AND PROFESSIONAL EXPERIENCE REQUIRED:
• Minimum one (1) to three (3) years of experience in a similar position;
• Experience in a CPG company (an asset);
• Proficient in English and French (spoken and written) in order to be able to communicate with both French and English speaking sites ;
• Proficient in Excel and MS Office;
• Knowledge of Navision (an asset);
• Good organizational skills and ability to manage high volume of work;
• Problem solving skills;
• Flexible and cooperative;
• Team player with good communication skills .
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