Customer Service Representative

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities:

• Provide our clients with high level customer service meeting/exceeding their needs.


• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.


• Support customers on our online ordering eComm system.


• Full cycle sales order processing: sales order, credit approval, invoicing and filing.


• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.


• Respond in an efficient and timely manner to inquiries and requests relating to our various products.


• Provide customers with simple quotes.


• Maintain current knowledge of all promotions.


• Related duties involving customer service contact, via telephone, email, fax or regular mail.


• Fill in across divisions and departments in order to provide exceptional service to our customers.


• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements: 

• Minimum 1-2 years previous customer service experience.


• Proficient in dealing with escalated customer service situations.


• Proficient verbal and written communication skills.


• Ability to work under pressure, multitask with meticulous follow up and tight deadlines.


• Solid crisis management, problem solving, administrative and organizational skills required.


• Consultative selling skills.


• Fast learner with initiative and a great work attitude.


• Ability to handle high volume calls, and a fast-paced environment.


• Strong Computer Skills, including Microsoft Office and Windows based software.


• Bilingualism is an asset French and English.

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

Bunzl believes in the Power of People. We put our people first.

• We believe through diversity we build strength.


• We believe that an entrepreneurial spirit provides endless possibilities.


• We believe that together we can achieve anything.


• We believe through innovation we can find dynamic solutions.


• We believe that motivated people create happy customers.


• We believe everyone counts at Bunzl.


• We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!

What’s in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted