Customer Service Representative (CSR) - Inside Sales

Summary:

The Customer Service – Inside Sales Representative proactively seeks out customer needs to sell a Graybar solution that provides total customer satisfaction. This position provides our customers with a high level of service which includes delivering the highest quality customer care in accordance with corporate objectives and revenue goals.

Major Responsibilities:

• Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
• Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
• Handle written correspondence received from and sent to customers in a timely manner.
• Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total Graybar solution.
• Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
• Provide customer feedback to the Branch Manager in a timely fashion.
• Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
• Keep management informed of local competition and market conditions.
• Track stock out items and recommend new stock items.
• Deal with product related problems such as defective products, the return of products and warranty situations.
• Other duties may be assigned as needed.

Preferred Skills & Experience:

• Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
• Broad knowledge of the company's products and services, with the ability to effectively present these to Graybar Canada’s customers.
• One to three years of related sales experience considered an asset.
• Must exhibit excellent time management and organizational skills.
• Possess strong relationship building skills to cultivate and develop customer loyalty.
• Ability to work with all levels of employees and management, both internally and externally.
• Strong customer service and troubleshooting skills.
• Exceptional conflict resolution, negotiation and objection handling skills.
• Basic mathematical skills.
• Excellent spoken and written communication skills.
• Must demonstrate honesty and integrity.
• Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.
• Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program