Customer Service Tech Support Advisor

YOU MUST BE PRESENT IN ONTARIO TO APPLY

Reference:- JobCart.ca

Job Title: Customer Service Tech Support Advisor

Position Type: Full-time, Fixed Term Contract

Salary: $19.23 per hour

Hours of Operation: 7 days a week, 6 AM - 10 PM EST

About Us:

Join our team as a Customer Service Tech Support Advisor! Join a team that partners with a leading Canadian multinational e-commerce giant. As a Customer Service Tech Support Advisor, you'll not only provide exceptional technical support but also contribute to the success of a thriving e-commerce enterprise.

Key Responsibilities:

• Engage with customers through various channels, including chat, async messaging, and phone, addressing complex scenarios as a Tier 2 Helpdesk professional
• Drive process improvements and recommend system/technology enhancements to elevate efficiency
• Leverage remote troubleshooting techniques to diagnose and resolve technical issues
• Walk customers through effective problem-solving processes, ensuring a seamless experience
  
  

Day-to-Day Activities:

Your day-to-day activities will immerse you in the vibrant world of e-commerce:

• Handling diverse customer channels, enriching your experience in a multifaceted industry
• Providing top-notch customer service and technical support to uphold the high standards of our e-commerce partner
• Contributing proactive recommendations for process improvements to enhance the customer experience
• Embracing new technologies and staying at the forefront of digital innovation
  
  

Qualifications:

Basic Qualifications:

• 1 year of experience as a help desk technician and customer support role
• Tech-savvy with knowledge of office automation products, databases, and remote control
• High School Diploma or equivalent
• Flexibility with hours of operation
  
  

What We Offer:

• Competitive pay rate of $19.23 per hour
• Full-time, Fixed Term Contract
• Opportunities for training and development
• A collaborative and inclusive work environment with a leading Canadian e-commerce giant
  
  

Apply Now:

If you're passionate about technology, customer service, and the world of e-commerce, seize this opportunity to kickstart your career with a Canadian multinational e-commerce powerhouse. Apply now and be a part of our dynamic team!

Expected start date: 2024-07-15

Job Types: Full-time, Fixed term contract

Contract length: 9 months

Pay: $19.23 per hour

Expected hours: 40 per week

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed