Customer Service (Warranty) Representative

Job Title: Customer Service (Warranty) Representative

Reporting To: Director - Warranty

Business Division: Construction

Location: Toronto

Job Background

Graywood Developments is an industry-leading real estate development company with a proven history of success. Graywood is focused on residential mixed-use development in the Greater Toronto Area and other major Canadian markets. During its 37-year history, Graywood has managed 54 projects, with 31,400 housing units and a combined value of $8.8 billion. The management team has overseen development across several asset classes including for-sale residential, seniors housing, office, retail, and industrial, providing Graywood with first-class depth and breadth of experience.

Job Purpose

Entry level position to join a construction industry and to assist with the customer service/construction team with the resolution of in-suite and common element deficiencies and to ensure customer satisfaction.

Principal Responsibilities

• Entry level position in the condominium development industry with potential for growth with experience
• Work with the site staff to escort numerous trades and subcontractors to suites in order to complete outstanding service during Pre and Post Occupancy.
• Responsible for securing premises and granting authorized access for various trade partners.
• Provide supervision during all scheduled in-suite service appointments.
• Ensure established service protocols and checklists are followed and adhered to during each appointment
• Ensure service work is completed in a timely manner.
• Problem solving of service issues that may arise with Site and Customer Service Team.
• Communication with Trades of Outstanding Service.
• Complete Service Reports and assist in the day-to-day site operation and coordination between Construction and Customer Service
• Perform all above with support provided by the Graywood site staff.
• Complete any additional duties and tasks as assigned by management team

Perform a quality assurance inspection at completion of any appointment(s) and collect and update records of completion

Knowledge& Experience

• Meticulous individual with problem solving skills and desire to deliver best product possible

Skills

• Experience in multi-unit residential construction, not required but would be a bonus
• Attention to detail in overseeing completion of outstanding tasks related subcontractor deficiency lists.
• Confidence and maturity to work with minimum guidance and make sound decisions.

Qualifications

• Post-secondary education in a related field would be a benefit.

Graywood is an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.

Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs