Customer Service/Office Manager

Exercises responsibility for developing and managing a business operation with customer & team member satisfaction by directing, coordinating and monitoring branch operation and personnel development activities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, directs, and organizes all of the operational daily activities of the branch

• Supervises the physical operations of the branch, including receiving and storing of materials, equipment, merchandise and supplies, as well as inventory control

• Oversees the customer service and shipping team

• Manages inventory to ensure compliance with customer and company expectations

• Works closely with purchasing manager, arranges for special inventories, cycle counting, and reconciling book inventories with physical counts

• Provides for the inspection of incoming material against orders and specifications for correctness and defects, arranges return of defective material

• Handles details of personnel administration in conjunction with the HR department.  This may include implementing and interpreting company policy, planning and implementing training programs, ensuring adequate staffing levels, recruiting, coaching and discipline, performance review management and other HR functions as needed.

• Analyzes and evaluates branch operations with respect to quality and safety standards.  Directs safety program for the branch.

• Maintains awareness of current transportation rates, selecting and using those which consistently provide the best service and value

• Recommends and implements improvements in office and warehouse environments to promote efficiency, faster service and lower costs

• Manages local vendors, including new vendor set up and part number additions

• Assists account reps in developing and implementing sales and profitability plans

• Communicate effectively with other locations and senior management by sharing information on effective practices, competitive intelligence, business opportunities and needs

• Interfaces with local sales team to ensure optimum customer satisfaction.

Plans, directs, and organizes all of the operational daily activities of the branch

Supervises the physical operations of the branch, including receiving and storing of materials, equipment, merchandise and supplies, as well as inventory control

Oversees the customer service and shipping team

Manages inventory to ensure compliance with customer and company expectations

Works closely with purchasing manager, arranges for special inventories, cycle counting, and reconciling book inventories with physical counts

Provides for the inspection of incoming material against orders and specifications for correctness and defects, arranges return of defective material

Handles details of personnel administration in conjunction with the HR department.  This may include implementing and interpreting company policy, planning and implementing training programs, ensuring adequate staffing levels, recruiting, coaching and discipline, performance review management and other HR functions as needed.

Analyzes and evaluates branch operations with respect to quality and safety standards.  Directs safety program for the branch.

Maintains awareness of current transportation rates, selecting and using those which consistently provide the best service and value

Recommends and implements improvements in office and warehouse environments to promote efficiency, faster service and lower costs

Manages local vendors, including new vendor set up and part number additions

Assists account reps in developing and implementing sales and profitability plans

Communicate effectively with other locations and senior management by sharing information on effective practices, competitive intelligence, business opportunities and needs

Interfaces with local sales team to ensure optimum customer satisfaction.