Customer Success Manager

About HockeyStack  HockeyStack is the Command Center for B2B revenue teams. It integrates with your CRM, marketing automation tools, ad platforms and data warehouse to show the ideal customer journey. HockeyStack customers use this data to measure channel performance, launch cost-efficient campaigns, and prioritize the right accounts.  You will get to: Large enterprises in adopting our platform and connecting their systems into HockeyStack Handling technical questions from Pre-sales to Post-sales Project manage onboarding, implementation, renewal, upsell, and training.  Work closely with support engineers to triage and solved customer issues  Show customers insights and dashboards and advise them on how to run their sales and marketing organizations Contribute significantly to our product development by working very closely with the internal product teams on the customer feedback. Directly work with the CEO Work in a beautiful office near South park, San Francisco 5 days a week with the team Work with some of the smartest and hungriest people everyday in a vibrant office in San Francisco What we are looking for: A hustle mindset, someone hyper ambitious who wants to make an impact.  A strong technical brain and non-technical customer skills who has experience handling B2B SaaS customers A roll-up-your-sleeves mindset with current or prior experience working in a fast-paced, collaborative, highly ambiguous startup environment frequently wearing more than one hat.  Extreme attention to detail  Organized with complex processes Ability to build rapport quickly  Comfortable operating in ambiguity  Expert at setting context  Sales acumen to lead and own renewals  Comfortable taking risks  High degree of resilience