Customer Success Manager - Enterprise Verticals

Customer Success Manager - Enterprise Verticals

Saskatoon

At Vendasta, we’re leading the AI revolution from right here in Saskatoon—and beyond. We work together to empower our partners and customers through our AI-powered customer acquisition and engagement platform to help them get more customers—and keep them.

About the Job:

We’re looking for a Customer Success Manager III who is energized by solving complex partner challenges and excited to lead strategic initiatives that drive enterprise partner success and innovation. In this role, you’ll play a key part in helping small and medium-sized businesses succeed—while shaping the future of AI for local economies.

Your Impact:

As a Customer Success Manager III, you'll work with enterprise-level partners and cross-functional internal teams to:

• Serve as a strategic advisor to enterprise partners, aligning Vendasta’s solutions to their high-level business goals


• Design and execute complex, organization-wide engagement strategies that drive adoption, maximize ROI, and leverage AI-powered workflows.


• Collaborate with Sales, Marketing, and Product teams to launch initiatives and advocate for partner priorities while influencing product development through actionable feedback.


• Work directly with Account Managers to co-develop partner strategies based on platform usage and adoption, product performance, AI Activation and outcomes and revenue and retention goals. 

What You Bring to the Table:

You bring deep expertise in enterprise customer success within a SaaS environment, along with a proven ability to lead cross-functional collaboration and influence strategic direction. You have experience managing complex portfolios, designing multi-tiered success strategies, and driving long-term growth through AI-enabled customer lifecycle planning.

Must-have qualifications:

• 7+ years of experience in customer success or account management, with a strong focus on enterprise SaaS


• Proven ability to proactively manage complex partner needs and advocate internally for customer-driven improvements.


• Strong knowledge of AI tools used for customer insights, workflow automation, and scaling enterprise support.


• Bachelor’s degree.
  
  

Preferred qualifications:

• MBA or certifications in customer success, project management, or AI technologies.


• Experience in prompt customization and iterative improvement of AI use cases.

About Vendasta:

We help businesses get more customers. And keep them. Vendasta is an AI-powered customer acquisition and engagement platform for SMBs and the partners who support them, streamlining marketing, sales, and operations through intelligent AI employees, automation, and real-time actions and insights. From creating awareness to nurturing lasting customer relationships, Vendasta offers a suite of solutions with AI assistants that streamline every stage of the customer journey. By combining a business's unique data with AI and automation, Vendasta simplifies marketing, sales, and operations, eliminating the need for multiple disjointed systems.

Perks:

Join the Vendasta family, where your happiness and health are our top priorities! Dive into a world where competitive health benefits meet flexibility with flex time and an annual work-from-anywhere policy. Embrace the opportunity to grow with us through our Employee Options Program and savour every bite in our cafeteria, delighting in daily snacks, and unwinding with catered Friday lunches at our offices. Fuel your ambition with education reimbursement, in-house learning, and an array of leadership development programs, all nestled within a culture brimming with Drive, Innovation, Respect, and Agility. Engage your heart in community events and volunteer opportunities. At Vendasta, we're not just offering a job; we're inviting you to build a thriving career in an environment that champions your growth and well-being. Let's soar together!

Discover your potential. Build something that matters. Join the AI revolution from right here in Saskatoon.