Customer Support Representative (Bilingual English/Spanish)

Connecting you to Administration jobs in Calgary!

ABOUT STAFFINGrecruiters are Alberta’s experts in connecting candidates withAdministrationjobs. We focus on temporary, direct hire and temporary-to-direct hire placements in the corporate, industrial, management, and technical fields. We specialize in providing solutions for organizations that urgently need positions filled or that require confidentiality, which means you receive exclusive access to opportunities often unavailable anywhere else.

About Staffing’s recruitment specialists believe in a human-to-human approach to hiring. We read your resume, conduct person-to-person interviews, and make our matches to jobs based on what will benefit both the employee and the employer. As Master’s at Matching Culture, we can connect you with an extensive network of reputable employers. We evaluate each employer’s expectations, opportunities, and qualification and skill requirements, as well as their corporate culture. We use this information to do our best to place you in a position that aligns with your goals, motivations, personality, and values.

Job ID:42198

Job Type:Temporary

Category:Administration

Location:Calgary, Alberta

Our lovely client is looking to add a bilingual (English/Spanish)Customer Support Representativeto their busy Calgary team. This role will primarily be remote; however, the successful candidate must be willing and able to work in the Calgary office for training or when required.

Reporting to the Customer Support Manager, this person is responsible for handling incoming customer communications via phone, e-mail, and live chat. They are required to serve customers by providing product and service information, as well as resolving product and service issues in an efficient, professional, and positive manner.

The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team. Required is confidence, the ability to multitask and prioritize tasks as needed, and the knack for maintaining a friendly and positive attitude.

Duties and Responsibilities:

The key job functions are:

• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution


• Recording of timely, accurate, concise, and clear notes for all support queries and subscriber account activities


• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines


• Customer support in relation to incoming emails


• Provide assistance to the management team when necessary


• Recommend products or services by collecting customer information and analyzing customer needs


• Attract potential customers by answering questions and suggesting information about products and services, recognizing opportunities for product and solution promotion


• General troubleshooting, as well as observation and communication of errors within the company system


• Verifying subscriptions and client guidelines with a high level of accuracy

Experience:

• A minimum of 2 years’ experience in a remote/online customer service position is required


• Previous experience using live chats is considered a strong asset

Skills:

• Strong interpersonal and customer service skills


• Professionalism and confidentiality


• Excellent de-escalation and problem solving abilities


• Ability to work autonomously with little to no direction


• Impeccable attention to detail


• Strong organizational skills


• Ability to prioritize tasks and pivot when needed


• Quick learner and adaptable


• Tech savvy and proficient in various computer platforms/software’s

Base Salary:$18.50 per hour

Work Hours:

• 40 hours per week


• 8:00am – 4:30pm


• Monday to Friday

Remote Work:

• This position is remote, but does require some in office work (Calgary office)

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.


• All applicants must be authorized to work in Canada to be considered for employment.

The About Staffing Team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. We accept applications from everyone, and pride ourselves on being an equal opportunity employer.

We are inclusive, we listen and treat others with respect and sincerity, no matter the visible or invisible differences. We are committed to fostering an environment where everyoneisheard and valued.You Be You—we insist.

More on About Staffing

Since 1996, About Staffing has been connecting exceptional candidates with Canada’s greatest employers from all industries and sectors. We take pride in making meaningful workplace connections and invite you to join the About Staffing community of professionals.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

If you don’t hear from us, do not be alarmed. A recruiter will keep your resume on file for future opportunities. If and when a position vacancy becomes available and you meet the requirements, a recruiter will reach out to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administrative jobs so check back with us regularly.

For more FAQs, feel free to stop by ourjob seeker page.

Please referenceJob ID:42198in your application.

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