Customer Support Specialist - Receptionist

Acclaim Health is a registered charity with over 600 employees that helps over 25,000 people a year. We are Halton’s most trusted home care and community support services provider – and have been for over 90 years. We have a proud and long tradition of providing home and community care to families across the region.

At Acclaim Health we pride ourselves on creating good in the world by giving back to our community, and through a culture of caring, for our patients, clients and our colleagues. We are offer our colleagues flexibility, recognition, benefits, a supportive learning culture, and an expectation of high standards, all while having fun!

Acclaim Health announces the availability of one (1) Full Time (37.5 hours per week) Customer Support Specialist – Receptionist position working in the Speers Road office in the Private Care Services team. This position requires the individual to work Monday to Friday, 7.5 hours daily between 8:00am and 4:00pm.

IMPORTANT INFORMATION

• Pay: CAD$20.92 – $22.23 per hour.


• This position is for an existing vacancy.


• We do not use AI to screen, assess, or select applicants.

PRIMARY FUNCTIONS:

• Welcomes, assists, and directs visitors by providing information.


• Responds to all incoming telephone calls, provides information and resolves issues effectively and efficiently.


• Resolves service issues by clarifying the customer's complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment.


• Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health.


• Provides information regarding services offered by Acclaim Health.


• Follows up with information and outcomes as required.


• Completes call log for all calls and updates, documents call information and actions.


• Processes patient/client cancellations and communicate to the appropriate team member or department.


• Process (Community Clinics only) appointment time changes as required in AlayaCare.


• Schedule initial or additional Private Care visits as per patient’s/client’s needs.


• Communicates effectively with all members of the health care team, CCAC and other external care partners.


• Communicates complex patient/client information and situations to the appropriate Supervisor/Manager.


• Maintains an accurate and confidential filing system.

POSITION REQUIREMENTS:

• Minimum 1 to 2 years office and customer service experience.


• One year Community College, Business Administration Program or equivalent.


• Strong communication and interpersonal skills.


• Effective listening skills.


• Working knowledge of Microsoft Office and AlayaCare.


• Knowledge of the organization and services.


• Good organizational skills.


• Proven ability to multi-task and meet deadlines.


• Demonstrated ability to work independently and collaboratively as a team member.

Must be legally eligible to work in Canada

Acclaim Health is an equal opportunity employer and is actively working towards a more inclusive, diverse and equitable world. We recognize that our work environment is stronger - and our care more effective - when it includes people of equity-seeking groups, including those of varying race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, family status or disability status.

Please note - only those applicants selected for interview will be contacted.

Should you require accommodation during the recruitment and selection process, please inform human resources so we can ensure your equal participation in this process.

Benefits:

• Company pension (after two years of employment) 


• Employee assistance program


• On-site parking


• Tuition reimbursement