Customer Value Proposition Lead

Overview

As the Customer Value Proposition Lead, you will have ownership for the assessment, design, enhancements or new development of products for your portfolio or line of business. You will also be accountable for contributing to the long-term strategic and future-state product vision and Customer Value roadmap.

The Customer Value Proposition Lead, leads a team of Customer Value Proposition Analysts as they develop a deep understanding of the products, operations, business, and design perspective, and uses the understanding to bring enhancements or create new products.

Responsibilities

• Execute strategic and future-state Customer Value vision and roadmap for each portfolio, in partnership with customer experience, product management and business owners.


• Evaluate strategic opportunities, ideas, design and proposals for product enhancement and development of the MPI Customer Value Proposition including the Basic, Extension, DVA (including specialty programs) and SRE lines of business.


• Collect, analyze, and generate business insights from data, customer, and business user feedback to define requirements, features and end products.


• Identify, develop and articulate through marketing initiatives, key features in products that will appeal to customers.


• Collaborate and provide consultation to the Legislation Management team and Legal department regarding any product changes and related legislation developments and amendments.


• Develop enhanced and new product implementation including development of customer transition plans.


• Develop business cases and manages pilot programs and projects to evaluate proposed amendments or new MPI insurance products.


• Partner with customer experience to develop and maintain customer journeys.


• Responsible for the activities of a manager, including providing input into and management of the departmental budget, participation in planning, budgeting for special projects, improvement initiatives, and long-term human resources planning.

Qualifications

• Degree in Commerce or related discipline.


• A Project Management Professional (PMP) designation is an asset.


• Seven years of experience in product development, assessment and analytics, including three years in a leadership capacity.


• Experience in an insurance environment is an asset.


• Experience collaborating with or managing complex cross-departmental teams in a Lean-Agile environment an asset.


• Advance communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.


• Advanced analytical and quantitative skills with ability to use data and metrics to back up assumptions, recommendations, and drive actions.


• Ability to quickly absorb complex, ambiguous concepts and organize them into structured requirements.


• Solutions based thinking with the ability to break down complex concepts into understandable, smaller, and sequential deliverables.


• Advanced organizational, time management, and project management skills.

Employee Benefits

Health benefits

We offer a comprehensive health benefits program that includes:

• flexible health, dental and vision plans


• health spending account


• travel health coverage


• other extended health benefits such as ambulance, massage and physiotherapy

Financial security

In an effort to support financial security, we offer:

• registered pension plan


• group, dependent, and optional life insurance coverage


• critical illness insurance


• sick leave to cover short-term disability


• long-term disability

Wellness

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

• flexible work program


• vacation entitlement


• maternity, parental and adoptive leaves


• bereavement and family responsibility leaves


• employee and family assistance program


• mental-health programming


• lunch-and-learn offerings


• discounted gym memberships and wellness account

Diversity and inclusion

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

Employee recognition

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

Professional development

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

Safety and health

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.