D365 Technical Business Analyst

Level 5

Job Description:

Years of experience : Min 8 years

-12-year experience in MS Dynamics 365 CRM Customer Engagement with knowledge in Banking and Financial Services domain

– Good understanding on capabilities of D365 Sales, Service, Dataverse, and Power apps

– Experience in requirement gathering, analysis, and in conducting workshops to drive requirements design by engaging Business Technical stakeholders

– Facilitating the review and approval of requirements from all stakeholders

– Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage.

– Experience in MS CRM & 3rd party Integration using Middleware Tools (Mulesoft)/ API’s(REST, ODATA Web API’s) /SSIS packages.

-Experience in data migration data analysis, data mappings, data harmonization using OOB and third party tools, preferable experience in Azure Data Factory.

– Experience in data migration and translation using middleware and Dynamics 365 CRM out of the box data import process

– Experience in data analysis and validation with CRM dynamics configuration rules

– Exposure in Workflows Plugins Form Customization and CRM Administration

– Writing user stories conducting grooming sessions and story walkthroughs

– Giving demo to the Product Owner and other stakeholders for final sign off

– Preparation of use case diagrams, UMLs Sequence diagrams, and Visio flows

– Authoring User Stories, grooming Integration backlog, identify dependencies and sequence the work production.

– Work closely with the team to define the backlog and the sequence of implementation of the backlog

– Impacts analysis of change requests on the existing business flows

– Help the POs decide the fitment of those change requests into existing business flows without additional development effort

– Participate in sprint planning, review backlog refinement, and story grooming

– Contribute to the transfer of functional requirements to development and test teams

– Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions

– Perform system integration or user acceptance testing

– Conduct application-level testing to certify the features