Data Analyst

The Opportunity

Intouch Insight provides some of North America’s top brands with actionable insights into their customers’ experiences and helps them achieve operational excellence while earning customer loyalty and improving business outcomes.

Ideally, you have already gained some practical experience as a Data Analyst in a corporate environment and are now keen to develop your skills further within a growing business that supports your passion for finding meaning within data and is committed to providing advanced analytics and useful insights to its customers.

Your responsibilities

As a Data Analyst at Intouch Insight, you’ll use your skill and experience to identify, analyze and interpret results and trends to provide insights for our clients. You will plan and create reports/presentations and work with our Customer Success and Sales team to communicate findings to our clients and prospects. You will also be invited to review clients’ customer experience objectives and work with our internal teams to determine the best way to deliver high quality data (strategy, processes, tools) that meet our clients’ expectations. Finally, our internal teams including Marketing and Product will be looking for your support on various research projects.

Required Skills and Experience

• 2 years of relevant experience in a data analysis role, with proven analytical and research skills.


• Proven history of strict attention to quality and detail.


• Ability to write, explain and present analysis clearly and concisely to internal and external stakeholders.


• Ability to generate business-relevant insights from raw data, with or without the usage of AI.


• Strong skills in Excel and PowerPoint.


• Knowledge of statistical principles (ex. correlation, regression, statistical significance, etc.) and experience using BI Tools (especially Tableau) to analyze datasets.


• Strong verbal and written communication skills in English. French skills are an asset.


• Ability to perform data cleansing, wrangling and validation.


• Foundational skills with AI on generation of insights, presentations and charts.


• Familiarity with Python (data analysis, Pandas, scikit-learn, JSON) is an asset.

Qualifications

• Bachelor’s degree in a related field is preferable, but relevant experience in lieu will be considered.


• Experience in the CX industry and/or Marketing Studies is an asset.


• Data analysis/science-related certifications are an asset.

Pay range - $60,000-$70,000 per year

About our Team

At Intouch Insight, you will be joining a team that is passionate about working with customers and experienced in the implementation of customer experience management (CX) programs to help our customers create positive user experiences. Our unique approach to CX management incorporates multiple data sources, including surveys, checklists, mystery shopping and operational audits data, all under a common reporting platform. We enjoy building and sustaining long-term relationships with our impressive client base while helping them grow their brands and delight their customers to achieve CX excellence. We use traditional methods as well as the latest technology to stay connected and collaborate effectively.

Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.