Data Center Technician - 3rd shift Vancouver, BC

Shift available:

3rd shift (11pm-7am) Rotation/ Weekends

About the Position:

The Datacenter Technician is responsible for the daily operations and maintenance of the Datacenter. Performs all tasks associated with the installation, acceptance and maintenance of a variety of Telecommunication equipment. Responsibilities range from installation of cabinets, equipment, cross-connects, power circuits, performing remote hands requests, and managing vendor maintenance of all critical infrastructure equipment. Project installation, testing and troubleshooting of Telecommunication infrastructure components including but not limited to Ladder rack, Fiber Guide, MDF, IDF, switches, routers and related cabling.

What you do daily:

• Manage all installs against aggressive schedules


• Ensure that best practices are adhered to in areas of cabling and documentation. Conforms to TIA-942 and BICSI standards


• Install cable runs, patch panels and cross connects. Performs cable lacing as per the Datacenter standards


• Installs, provisions, tests, and maintains DS0 thru OC12 services, and equipment in support of network and customer requirements. Diagnoses, troubleshoots and repairs customer and network circuits


• Responsible to assist in troubleshooting process and repairs in case of events or equipment failure. Makes recommendations to prevent reoccurrence of such events


• Validates all equipment is in good working condition and follows PM schedules for all equipment such as Generators, ATS, UPS, PDUs, Chillers, Dry Coolers, CRAC, CRAH, and all related equipment


• Review and approve all facilities maintenance tasks/MOPS as part of change management system


• Coordinate with multiple vendors for work such as preventive maintenances, capacity expansion, large customer installs, etc.


• Registers customers and maintains SAE-16 security controls


• Monitors and responds to security, environmental, equipment monitoring systems


• Responsible for asset management: process deliveries and replenishes consumables


• Takes readings off of equipment (Electrical and Cooling) and maintains the related reports


• Manage and track capacity of MMR, MDF, IDF, patch panels and cables.


• Maintain detailed site documentation of customer cross-connects and power circuits


• Execute customers’ support requests ranging from server reboot to complex telecommunication equipment troubleshooting and updates order management system


• Interacts with different organizations, customers, vendors, contractors, and building management to provide a high level of customer satisfaction


• Participate in regular facilities audits


• Participate in pre-sales engineering of solutions


• Participate in facilities post incident reviews as required


• Participates in Operational Reviews to insure all metrics are within SLAs

What makes you a good fit: (Qualifications)

• Minimum 1-2 years’ experience in similar critical facilities


• Bachelor’s degree in Engineering, Computer Science or Telecommunication, work experience considered in lieu of degree


• Needs to have functional knowledge of Inside Plant (ISP) disciplines; fibre optic and electrical cabling, labeling and lacing conforming to Telecom industry standards. Strong technical and mechanical background with experience on the latest generation transport gear, critical infrastructure (Generators, HVAC systems, high-voltage electrical systems, DC Power Plants, etc.) found in Telecommunications facilities.


• Very good understanding of IT systs including but not limited to servers and network systems


• Knowledge of MSOffice


• Autonomous with team spirit


• Excellent written and verbal communication skills


• Comfortable working in a fast paced 24*7 environment