Dealer Account Manager

Description

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people. 

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™.

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work

What You'll Do:

• Maintain, grow, and retain strong relationships while up-selling new products and services in a phone-based environment
• Provide top notch customer service and establish rapport with key decision makers
• Achieve monthly metric goals by driving growth with existing CARFAX dealers
• Increase customer awareness, engagement, and retention by sharing the value proposition of CARFAX products
• Collaborate with peers in the dealer business unit, sales, marketing, and finance to resolve issues and provide process improvements 
• Demonstrate a strong work ethic by being a highly motivated self-starter

What we’re looking for:

• Customer service, relationship management and retention experience
• Exceptional communication & time management skills
• Goal oriented and results focused
• Ability to work independently and prioritize multiple tasks
• Ability to persuade & influence others through demonstrated product knowledge
• Experience with a CRM tool (Salesforce preferred)
• Spanish speaking is a plus but not required

This is a hybrid role with in-office expectations determined by location and subject to change based on evolving business needs. Applicants must be legally authorized to work in Canada at the time of hire. The company is unable to provide immigration or work permit support for this position.

The anticipated annual base salary range for this position is $53,700 to $67,100 CAD annually plus a performance based incentive package. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.