Dealer Relations Coordinator

We are seeking a Dealer Relations Coordinator with experience in customer relationship management and office administration. You will work as part of our close-knit sales and administrative team and will be responsible for supporting our dealer sales team. This is a full-time, in-office position working Monday through Friday between 8:30am-5pm.

You Are:

• Customer Focused: You work to drive a superior customer experience to ensure dealer satisfaction and build client retention. You also help dealer customers get maximum value from VLC services and marketplace platforms.

• A Proactive Problem-Solver: You can assess and triage immediate customer issues, enabling on-the-spot resolutions to ensure an optimal customer experience.

• Team Oriented: You partner with other team members, including sales, dealer registration, and accounting, to support customer service needs.

• An Analytical Negotiator: You utilize market conditions to effectively qualify reserve prices and negotiate sales.

• Curious: You are relentlessly curious, seeking out opportunities to learn about our industry and service offerings to better support customers.

You Will:

• Manage Customer Relationships: Act as a liaison between all VLC departments , resolve customer concerns effectively , and educate customers on our systems and services. You will also use OPENLANE’s CRM to log calls and run reports.

• Coordinate Auction & Inventory Logistics: Handle all auction-day duties , including assisting with lane placement and performing all tasks related to auction run lists. You will also ensure ancillary services like transport are completed and monitor on-ground inventory to provide marketing recommendations.

• Drive Sales & Financial Processes: Assist in the resolution of "If Bids" , facilitate the seller cheque process , and ensure all reserve prices and declarations are accurate.

• Collaborate Internally: Work with the dealer sales team to ensure proper marketing of inventory and with dealer registration to assist with customer sign-ups and information changes.

• Perform Administrative & Strategic Functions: Handle clerical and numerical data processing , monitor VIP customer performance , and track local competition to recommend competitive strategies.

Must Haves:

• High School diploma or equivalent

• 1-2 years of related experience in a customer service or administrative capacity, ideally in the automotive industry

• Tech-savvy and comfortable using Google Suite

• Effective customer relations, communication, and interpersonal skills

Nice to Haves:

• Prior experience working in automotive remarketing is preferred

• Prior experience with sales management tracking databases, such as Salesforce.com

• Experience with AMS, VTrace, and other OPENLANE systems

• Demonstrated ability to learn, retain and articulate product-related information 

• Bilingual in English and French

  • This role may require you to interact with customers, leaders, and colleagues in Quebec, other provinces, or other countries who may not speak French.