Dealer Service Representative - Internal

About Northlake Financial 

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us? 

Northlake understands the needs of its employees.  Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers.  We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work). 

Purpose of a Dealer Service Representative
The Dealer Service Representative (DSR) is responsible for managing relationships with dealership partners, assisting with account inquiries, processing documentation, and ensuring a seamless financing experience for both dealers and their customers. This role requires strong communication skills, attention to detail, and a customer-focused mindset. 

Responsibilities of a Dealer Service Representative 

• Serve as the primary point of contact for all dealership inquiries via phone and email. 

• Assist dealers with loan application submissions, approvals, and funding processes. 

• Review and process financing documentation for accuracy and compliance with company policies. 

• Respond promptly to dealer inquiries via phone, email, or in-person meetings. 

• Provide training and guidance to dealership staff on Northlake Financials products and procedures. 

• Collaborate with internal departments (e.g., underwriting, funding, collections) to resolve dealer or customer issues. 

• Monitor dealer account activity and provide regular updates on funding status, delinquency, or policy changes. 

• Maintain accurate records of dealer interactions and transactions in company systems. 

• Identify opportunities to improve dealer experience and recommend process enhancements. 

• Other tasks as assigned. 

 
Requirements of a Dealer Service Representative 

• Must be able to work an 8-hour shift, Monday to Friday, between the hours for 8am and 8pm.  

• 2+ years of related experience 
  Experience selling in indirect automotive or consumer lending, financial services is an asset 

• Post-Secondary education in Business or Commerce is an asset 
  Valid Driver's license  

• Dexterous in using productivity tools and end-user software including MS Office suite 

• Excellent communication and interpersonal skills including strong written and verbal 

• Successful track record of growing sales and ability to deliver outstanding customer service. 
   

Compensation of a Dealer Service Representative   

• Base Salary of $40,000 annually  
  Competitive Commission Structure with performance-based earning potential  

• Phone Allowance  

• Your Birthday off, paid 

• Paid wellness days 

• Comprehensive Benefits Package including health and dental coverage  

• Employee Assistance Program (EAP) for mental health and wellness support  

• Bonusly employee recognition and rewards platform  

Northlake Financial appreciates all interest in this position.  We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission.  This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.  Northlake is committed to providing reasonable accommodation to applicants with disabilities.  If you require any additional support, email the hiring manager.