Deals Team Manager - Canada

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Location: Remote - Canada. Candidates MUST be based in Canada to be considered.

Job Summary:

We are seeking an experienced Deals Team Manager to join our Transactions Team at Real. The successful candidate will lead the team and focus on conveyancing, transaction settlement and disbursement authorization verification, interpret and verify documents for accuracy, and ensure funds are applied appropriately and agents are paid timely. Experience in the Real Estate Industry is a requirement. Individuals with an active real estate license are encouraged to apply.

Duties/Responsibilities:

• Work remotely and within virtual real estate transaction management platforms

• Manage all aspects of the transactions department to verify accuracy of conveyancing letters, trade record sheets and commission disbursements to ensure agent payment processes run smoothly and efficiently.

• Maintain transaction data integrity across transaction management, accounting, administrative and customer support platforms.

• Produce and analyze production reports to determine inefficiencies, needed platform improvements.

• Lead team by example.

• Resolve escalated support tickets

• Check all back-office systems accuracy of file information

• Assist agents with payment processing management platform and commission disbursement questions.

• Assist accounting with reconciling TRSs and settlement documents ensuring outstanding agent experience

• Communicate and answer agent questions in a timely manner

Required Skills/Abilities: 

• Possesses skills and ability to lead and motivate team 

• Process-oriented and technology-minded with a focus on operational workflow

• Excellent written and verbal communication skills

• Ability to make quick decisions and solve problems using good judgment

• Ability to read and interpret documents including real estate contracts, leases, and settlement statements

• Ability to maintain confidentiality and collaborate well with others

• Servant Leadership minded with a focus on providing excellent service to the agents

Education and Experience:

• 2-4 years experience as team leader in the real estate industry

• 3+ years of brokerage conveyancing experience 

• Must have experience in the real estate operational process with working knowledge across multiple provinces in Canada, and a focus on delivering accurate and timely service

Must Have:

• Ability to truly encompass our Company Core Values

  • Work Hard, Be Kind

  • Tech x Humanity

  • “We” are bigger than “me”.

Physical Requirements: 

• Sit for long periods of time

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

#LI-SG1