Delivery Excellence Manager

About us

Goldfin helps organizations move from ad hoc energy projects to a strategic, integrated approach to energy management, building the capability people need to take the right actions every day to address the climate crisis.

By combining Strategic Energy Management (SEM), workforce development, coaching, and organizational change principles, Goldfin helps organizations build the skills, systems, and culture needed to embed energy performance into everyday business practices. The result is improved organizational capability and sustained energy performance improvements that deliver long-term value.

Role summary

The Delivery Excellence Manager is responsible for ensuring that Goldfin consistently delivers exceptional client outcomes through disciplined project execution, proactive coordination, resource management, operational leadership, and a people-first approach to delivery.

This role serves as the operational hub connecting project teams and creating the conditions for people to do their best work. The Delivery Excellence Manager owns the operational flow of work and maintains visibility across Goldfin’s portfolio of programs and projects, ensuring commitments are met, risks are managed proactively, progress is communicated effectively, and delivery teams have the structure and support they need to succeed.

Unlike a traditional project manager whose focus is limited to schedules and task tracking, the Delivery Excellence Manager is accountable for the health of project delivery across the organization. They identify issues before they become problems, remove obstacles, create clarity where ambiguity exists, facilitate communication, strengthen accountability, and ensure that commitments are translated into action. Their goal is to create the conditions for people to do their best work so that delivery excellence becomes an organizational capability.

This individual begins each workday asking: "What is at risk of falling through the cracks, and what needs to happen to keep our projects, people, and clients successful?"

Responsibilities

Project & Program Delivery

• Own and manage Goldfin’s learning event pipeline.


• Ensure projects are delivered on time, within scope, and within budget.


• Monitor project health and proactively identify emerging risks, issues, and resource constraints and facilitate resolutions.


• Facilitate project reviews, status meetings, and cross-functional coordination activities to ensure alignment and accountability.


• Support project teams in resolving delivery challenges before they impact clients.


• Maintain visibility into project status, workload, deadlines, and competing priorities.


• Provide surge support for complex, high-priority, or at-risk projects when additional project management capacity is required.

Delivery Excellence & Operational Coordination

• Own delivery excellence across Goldfin's portfolio of projects and programs.


• Serve as an internal project management resource for project leads and delivery teams, providing guidance, coordination support, and delivery best practices.


• Develop, maintain, and support the use of project management tools, plans, schedules, dashboards, and reporting frameworks.


• Establish and continuously improve project management standards, workflows, templates, and operating procedures.


• Drive consistency in project execution across the organization.


• Partner with project leads to strengthen project planning, execution, and delivery excellence across the organization.


• Create clarity, accountability, and support for individuals and teams when work becomes stalled, unclear, or difficult to coordinate.


• Follow up on commitments, clarify ownership, and ensure next steps are completed.


• Re-engage stalled workstreams and address coordination gaps.


• Identify operational bottlenecks and recommend process improvements.


• Prepare regular delivery status reports and executive summaries for leadership.


• Support post-project reviews and organizational learning.

Customer Experience & Support

• Serve as a primary point of contact for program participants, providing timely, professional and responsive support to inquiries.


• Plan and execute participant communications related to schedules, program requirements, deadlines and updates.


• Administer participant access to learning platforms, events, resources and program materials.


• Manage and track participant incentive processes in accordance with established procedures.


• Gather participant feedback and identify opportunities to improve program delivery and participant satisfaction.

Resource Planning & Utilization

• Maintain visibility into team capacity, workload, and resource allocation.


• Partner with leadership to support workforce planning and project staffing decisions.


• Identify emerging capacity risks and workload imbalances.


• Support utilization planning and forecasting.


• Recognize when workload, capacity, communication, or team dynamics may be affecting delivery and proactively manage risks.

Financial Tracking & Reporting

• Monitor project budgets, burn rates, and forecasted expenditures against approved plans.


• Track actual effort and resource allocation against project plans and assumptions.


• Identify budget variances and emerging risks early and work with project leads to develop corrective actions.


• Support project forecasting, scope management, and change management processes.


• Collaborate with finance and leadership teams to improve project financial visibility and reporting consistency.

Stakeholder Coordination & Communication

• Foster strong working relationships across project teams, stakeholders, and clients to support successful delivery.


• Build trusted relationships with clients and internal stakeholders.


• Support leadership with client communication related to project progress, risks, and timelines.


• Ensure expectations remain aligned throughout project delivery.


• Facilitate constructive conversations when issues arise.


• Help maintain Goldfin's reputation for professionalism, responsiveness, and reliability.

Quality Assurance & Control

• Support implementation of quality assurance and review processes.


• Ensure deliverables meet contractual obligations and Goldfin quality standards.


• Coordinate reviews and approvals across project teams.


• Encourage a culture of collaboration, accountability, feedback, and professional growth across delivery teams.

What you bring to the table

Required Experience

• 5–10 years of experience in project management, program management, delivery management, or consulting operations.


• Demonstrated success managing complex projects involving multiple stakeholders.


• Experience managing budgets, schedules, resources, and competing priorities simultaneously.


• Strong organizational and coordination skills.


• Excellent written and verbal communication skills.


• Proven ability to build trust, navigate difficult conversations, and create alignment across diverse stakeholders and teams – i.e.


• Experience identifying and mitigating project risks.


• Demonstrated ability to support individuals and teams through competing priorities, ambiguity, and changing project demands.


• High attention to detail and follow-through.


• Demonstrated emotional intelligence, sound judgment, and the ability to balance accountability with empathy.


• Advanced proficiency with project management and collaboration tools (e.g., Asana, Monday.com, ClickUp, Microsoft Project, Smartsheet).


• Strong proficiency with Microsoft Office.


• You must be legally entitled to work in Canada.

Preferred experience

• Experience in consulting, professional services, sustainability, or energy management environments.


• PMP, CAPM, PgMP, Agile, Lean, Six Sigma, or equivalent project management certification.


• Experience managing project portfolios rather than individual projects.


• Experience supporting resource planning and utilization management.


• Experience implementing project management systems and operational processes.


• Familiarity with change management principles and organizational effectiveness practices.

What success looks like

Within the first 12–18 months, the Delivery Excellence Manager will:

• Improve project delivery predictability and consistency.


• Increase visibility into project health, risks, budgets, and resource capacity.


• Reduce the amount of project coordination and issue resolution required from senior leaders.


• Strengthen accountability and follow-through across project teams.


• Improve visibility into project performance, risks, resource capacity and budget status to support informed decision-making.


• Establish scalable delivery practices that support Goldfin's continued growth.

Who will thrive in this role:

• Enjoy bringing order to complexity.


• Find satisfaction in helping people and teams succeed.


• Notice details that others miss.


• Are comfortable having difficult conversations when commitments are not being met.


• Naturally follow up, connect dots, and remove obstacles.


• Balance empathy with accountability.


• Recognize that successful delivery depends on people, not just plans, and enjoy helping individuals and teams navigate ambiguity, competing priorities, and coordination challenges.


• See operational excellence as a profession and long-term career path, not simply a stepping stone.

Why work at Goldfin

Goldfin was founded with the goal of bringing together a talented team dedicated to doing meaningful work, with a strong commitment to the well-being and fair treatment of our people.

The salary range for this position is $90,000 to $115,000, depending on experience, and offers the following benefits:  

• Standard 35-hour work week


• 3 weeks of vacation (15 days), 10 personal days, plus a 3-day holiday period at the end of the year (28 days total) + an additional day of vacation per year of service (up to a maximum of 25 vacation days, total)


• Hybrid work environment with flexible work hours


• Attractive health benefits


• Home office setup supplies (computer, monitor, mouse, keyboard, headset, and potentially other equipment, on as needed basis)


• A minimum $2,500 annual personal and professional development budget


• Proactive salary assessments to ensure fair compensation, stay competitive with market rates, and maintain pay equity across similar roles


• Bonus: When Goldfin does well, Goldfinners do well – profits are shared with team members
  
  

How we hire

Goldfin is an equal opportunity employer – we believe in the value of diversity, the ability for people to bring their true selves into the workplace, and the need to remove barriers to success for underrepresented groups. Goldfin recognizes that our employees are our most valuable asset, and that the collective sum of individuals’ abilities and their differences are what drives productivity, innovation, safety, and success.

If you require any accommodations, please let us know and we will work with you to address your accessibility needs. For assistance with accessibility, requests for information in alternative formats, or to report any accessibility issues, please include this in your application or contact us directly.