Delivery Operations Manager

About Avenir Energy Ltd. 
Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 
At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

• Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. 

• Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being. 

• Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 

• Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

• Incentive Programs: Annual performance-based rewards for both individual and company achievements. 

• Provide day-to-day leadership and support to the delivery team, fostering a positive and safety-focused work environment.
• Manage driver scheduling, vacation planning, and route adjustments to meet service demands.
• Conduct regular performance conversations, ride-alongs, coaching sessions, and training to support continuous improvement.
• Participate in hiring, onboarding, and development of new drivers.

• Oversee daily delivery operations to ensure timely and accurate propane deliveries.
• Review, approve, and monitor delivery logs, route efficiencies, fuel usage, and customer service levels.
• Work closely with dispatch, customer service, and service teams to resolve operational challenges.
• Ensure vehicle readiness—reporting maintenance needs, coordinating inspections, and ensuring compliance with fleet standards.

• Promote a strong safety culture and enforce safe work practices at all times.
• Conduct safety meetings, toolbox talks, and support incident investigations when required.
• Ensure compliance with Transportation of Dangerous Goods (TDG), Occupational Health & Safety (OH&S), and company policies.
• Monitor driver qualifications, certifications, and training requirements.

• Support resolution of customer concerns related to deliveries, service levels, scheduling, or tank issues.
• Work with the branch team to maintain high customer satisfaction and operational reliability.
• Provide guidance to drivers on customer interactions and professional conduct.

• Track and report on key operational metrics such as delivery volumes, productivity, overtime, and route performance.
• Maintain accurate documentation of driver certifications, training, and investigations.
• Participate in budgeting discussions, forecasting, and operational planning.

• 3–5 years of experience in transportation, delivery operations, or logistics management (energy or propane industry experience is an asset).
• Strong leadership skills with experience managing or supervising frontline staff.
• Solid understanding of safety regulations, TDG requirements, and fleet operations.
• Excellent communication, problem-solving, and decision-making abilities.
• Ability to work in a fast-paced environment and adapt to changing operational needs.
• Proficiency with computer applications.

• On-site at the branch with frequent field interaction and occasional ride-alongs.
• Must be able to respond to operational demands, including during peak winter months.
• After-hours availability for on-call schedule and some may be required for emergencies.