Delivery Project Executive

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Position:  Delivery Project Executive (Non-Union)

Division: Infrastructure Operations

Manager: Gina Frisk Anaka

Location:  Regina, SK

The Delivery Project Executive acts as an ISM Brand Ambassador, a tried-and-true partner to the customer. The successful candidate will be a master at building and maintaining customer relationships, focusing on their true needs and recommending solutions that will help solve their business problems.

Responsibilities:

• Be the key customer focal-point – single point of contact / interface between the customer and ISM delivery teams

• Represent the ‘customers’ needs (voice of the customer with internal ISM teams)

• Focus on exceeding customer expectations through driving exceptional customer experiences with ISM delivery teams

• Advocate for operational service excellence

• Engagement in customer escalations

• Work with delivery teams to resolve account issues

• Make recommendations to customers for potential solutions to address their business needs

• Obtain and action customer satisfaction / feedback

• Provide guidance for achieving delivery excellence and leading ISM’s operational units to deliver a compliant, client focused solution

• Lead Governance and Operational meetings with customers on a regular basis

• Facilitate account reviews between delivery teams and the customer

• Contribute and actively participate in internal financial reviews with strong focus on costs and GP attainment. 

• Provide and manage account financial forecasts achieving approved financial targets

• Analyze ISM processes and procedures, and make recommendations that will drive out a more efficient and effective customer experience, while looking at ways to streamline, and where possible drive out costs from ISM delivery teams

• Provide coaching and mentoring to peers, as well as others in ISM for enhancing service delivery and customer experiences

• Collaborate with sales teams on new business opportunities, for achieving ISM’s growth objectives annually and increasing our position as a market leader across Canada

• Drive account strategy

• Perform operational level account management functions

• Manage account / contract renewals and change requests on existing contracts

• Manage to revenue and GP targets on the account(s) – grow the targets by expanding the current contract (new growth on existing contracts) with controlled costs

Who You Are

Qualifications:

• University Degree in a relevant field, or equivalent industry experience

• Over 5 years’ experience building customer relationships and delivery of customer service excellence

• An in-depth understanding of a service delivery organization and IT services, or equivalent experience

• Knowledge of project management methodologies and tools

• Contract management experience including financial

• Demonstrated ability to recognize complex problems related to objectives and implement solutions or develop new system elements, procedures or processes independently or through the matrix management of employees

• Demonstrated ability to meet and work with customers to determine customer requirements and service delivery options

• Demonstrated ability to work closely and successfully with people in a team environment

• Well-developed leadership and organizational skills

• Demonstrated ability to work in an independent fashion

• Ability to work flexible hours and off-site as required

Key Skills & Abilities:

• Proven experience managing and/or delivering similar services with increasing degree of responsibility and proven track record with the ability to execute according to plan

• Experience should include high impact service delivery in a rapid paced, time sensitive, high quality environment

• Demonstrated leadership skills, with the ability to develop and communicate a vision that inspires and motivates staff and aligns with ISM’s business strategy

• Experience developing business relationships as well as managing and maintaining customer relationships

• Experience managing service level agreements and financials (costs and revenue)

*Note: This role may involve working with technology that is covered by US and/or Canadian Embargo Export Regulations; therefore all applicants will be subject to additional security screening requirements.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.