J

Department Manager Sales & Service

icon building Company : Jd Irving
icon briefcase Job Type : Full Time
icon geo-alt Dartmouth, Canada

Job Description - Department Manager Sales & Service

Description
The Department Manager – Sales & Service plays a key leadership role in delivering an exceptional customer experience while driving sales performance, team engagement, and operational effectiveness. This position is responsible for leading a team of associates, executing sales and merchandising strategies, managing inventory, and ensuring operational standards are maintained.
The successful candidate will foster a culture of safety, accountability, and continuous improvement while supporting the store's financial objectives. This role combines hands-on retail leadership with strategic business thinking to maximize sales, profitability, and customer satisfaction.


Responsibilities
  • Drive sales performance by analyzing results and implementing action plans to achieve goals.
  • Lead, coach, and develop associates through ongoing feedback, training, and performance conversations.
  • Deliver exceptional customer service and resolve customer concerns professionally.
  • Execute merchandising, inventory, and promotional programs to maximize sales and profitability.
  • Partner with store leadership to maintain inventory accuracy and product availability.
  • Ensure compliance with company policies, safety standards, and operational requirements.
  • Identify opportunities to improve efficiency, productivity, and service delivery.
  • Promote a culture of safety through active participation in Health & Safety initiatives.
  • Foster strong relationships and teamwork across the store.
  • Support store-wide initiatives and contribute to an inclusive, positive workplace culture.


Qualifications
  • Proven ability to lead and motivate teams in a fast-paced retail environment.
  • Strong customer service, communication, and problem-solving skills.
  • Experience with inventory management, merchandising, and sales performance management.
  • Demonstrated commitment to working in a safety-conscious environment.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Experience in building materials, home improvement, or a related retail environment is considered an asset.
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with Kronos and D365 is considered an asset.
  • Ability to lift up to 55 lbs and stand for extended periods.
  • CSA-approved steel-toed footwear is required while on shift.
What We Offer
  • Wellness Program
  • Employee and Family Assistance Plan
  • Employee Discounts
  • Medical, Dental, Vision, RRSP Matching, and PTO benefits
  • Growth and development opportunities through KENT and the greater J.D. Irving, Limited organization
  • Career progression opportunities within store leadership and management roles


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About the Company

Jd Irving

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professio...

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