Deskside Support Technician(s)

Position Title: Deskside Support Technician(s)

Location: Regina, SK / Saskatoon, SK (Onsite)

Our Company:

Charter is an award-winning IT Infrastructure Solution Provider of technology and services with offices across Canada. Founded in 1997, Charter’s mission is to align people, process, and technologies by offering a comprehensive portfolio of innovative IT solutions, Advisory & Consulting Services, Project Services, and Managed Services. Our team of experts leverages a business architecture methodology and a human-centered design approach to drive successful digital transformations for our clients. Forward, Together with Charter, achieving your possible.

Overview:

Our client is currently seeking three (3) experienced Deskside Support Technician(s) in Regina, SK and/or Saskatoon, SK (Onsite) starting July 2024. The ideal candidate will have 4+ years of IT experience installing, configuring, and troubleshooting hardware and software; OS support (i.e., Win10); and providing Wi-Fi/cellular network support. Additionally, strong experience providing end user support and having access to transportation is required. Previous call centre experience would be an asset. Location: Regina, SK and/or Saskatoon, SK. Term: 3 to 5 months (depends on location). Strong potential of extension.

Responsibilities:

• Applying and validating images on laptops.
• Applying and validating configurations on modems (WiFi and cellular setup).
• Installation and validation of final local database.
• Oversee the distribution of laptops from the Tech Depot to designated locations.
• Provide end user support.
• Installing, configuring, and troubleshooting software and hardware.

Qualifications and Experience:

• 4+ years of IT experience installing, configuring, and troubleshooting hardware and software; OS support (i.e., Win10); and providing Wi-Fi/cellular network support.
• Strong experience providing end user support.
• Have access to transportation is required.
• Previous call centre experience would be an asset.
• Excellent communication (written and verbal) in English is required.
• Must be available to work onsite in Regina, SK and/or Saskatoon, SK.
• Must be authorized to work in Canada.

Note: Must be legally eligible to work in Canada. Unfortunately, we are not able to sponsor candidates.