Digital Literacy Trainer

Company : Ywca Metro Vancouver

Job Type : Full Time

Vancouver, British Columbia

Number of Applicants

:

000+

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Job Description - Digital Literacy Trainer

The YWCA Metro Vancouver Digital Literacy Trainer will be primarily responsible for delivering digital literacy workshops and one-to-one support. The role will also include resolving basic technical issues via telephone or written correspondence via email or other electronic media while working with the ticketing system. The role will also provide digital literacy training, both in person and online. The role will work collaboratively with project staff, teammates and the organization’s technical support team. The Digital Literacy Trainer will be required to adhere to project policies and procedures, troubleshoot technical issues, have efficient IT documentation skills, be comfortable with public speaking, providing in-person training, handle interaction resolution and escalation, and provide a high level of customer support to clients and staff. The role will also support the YWCA’s Loaner Laptop Library service for program participants and other related duties to the role.

What you’ll be doing

Teaches specialized small group class sessions on digital literacy to program participants and staff, including use of hardware and software (classroom and web-based learning).

Provides individual training support in areas where students struggle. Manages a multi-level online learning environment combined with in-person training and coordination of a loaner laptop library for use by program participants.

Digital literacy topics could include hardware and software use of common digital tools such as internet browsers, email programs, social media and productivity software, intro to AI tools. Instruction will also have a focus on comprehending, evaluating, and acting on information found online such as news sources, public health information, civic participation information from government sources

Provide one-to-one training virtually, over the phone or in person

Design and prepare curricula and training course outlines, and develop instructional methods, instructional videos, training aids, manuals, and other materials.

Preferred System to Know:

Office 365 Applications

Proficient in Word, Excel, PowerPoint, Outlook, Teams, and SharePoint.

Additional Preferred System:

Learning Management System (LMS)

Experience with LMS platforms such as Relias, or similar for delivering and tracking e-learning courses.

Other Duties and Expectations:

Assists in compiling data and preparing reports

Assists with preparing articles for publication such as newsletter and blog articles.

Maintain and enrich your expertise in computer science/digital literacy

Coordinate workshop plans with program staff to maximize possibilities for integrated, learning that is practical in application

Provide an inviting, exciting, innovative, learning environment;

Accept and incorporate feedback and coaching from peers, students and management;

Fluency in two or more languages is an asset

Other duties as required

What you’ll need:

A valid clear criminal record check (including working with vulnerable populations) is required.

The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties. (Always include both on all job postings under required skills for YWCA positions)

What we offer: We offer our eligible employees the following benefits as part of their total compensation package:

Extended medical and dental benefits

A defined benefit pension plan

Flexible working arrangements for applicable positions

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

Free staff membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

Pay Rate: $30.55 per hour

a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

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