Director Client Relations

LVH is the premier home chartering service for the world’s elite, bringing together a collective of trusted homeowners and guests who share a passion for refinement, elegance, and elevated human experiences. LVH offers the finest curated experiences, unparalleled in-home full services, exclusive home management, and advisory services combined with the latest technology trends.

As a member of the Sales Team, Director Client Relations plays a crucial role in creating, managing, and nurturing relationships with new & existing direct clients and partners including:

Essential Functions

Prospecting & developing new Client leads in conjunction with the Marketing team

Qualifying Client to ensure there is a good fit plus the opportunity for long-term value

Working with the Owner Partner Team to tailor proposals across company offering

Driving the closing process and working with the Finance team to complete payments

Monitoring the Experience Team to ensure expectations planning, home and staff are exceeding expectations

Maintaining ongoing relationships and ensuring repeat business from clients.

Ensuring achievement of KPIs including booking quota, prospecting metrics & CSAT scores

Skill and Knowledge Qualifications

4 or more years of experience in client relationship management or sales in travel, real estate, or another high-value product targeted to high-net-worth individuals

Proven track record of success in sales and increase in revenue

Exceptional verbal and written English communication skills

Strong experience with CRM, presentation, and other online productivity tools

Multi-tasking capabilities and working effectively under deadlines

Experience and love for international travel are highly desirable

Compensation:

Competitive base salary

Commission Plan

20 Days of Paid Time Off

5 Days of Paid Sick Leave

6 Days of Paid Holidays

Work Equipment Stipend

Private Health Insurance