Director, Client Services

PASSIONATE ● CLIENT-CENTRED ● ANALYTIC ● EMPOWERING ● STRATEGIC

OVERVIEW

A leading non-profit, multi-service organization providing family and community support services for the people of Peel. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Our client believes in transforming lives and works to strengthen individuals and families through their services from counselling, developmental, employment, education and support for victims of violence and abuse.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Director, Client Services will play a key role in overseeing and managing the various programs and services offered by the organization. The successful candidate will be responsible for the strategic planning, development, implementation, and evaluation of these programs, ensuring that they align with the organization's mission and goals. The Director, Client Services will play a crucial role in driving the success of the organization by effectively managing and enhancing its programs to meet the needs of the community it serves.

The Pod Group is partnering with this organization to place a highly passionate and results-driven leader to fulfill the role of the Director, Client Services.

PRIORITIES

• Provide leadership, guidance, and support to program staff, fostering a positive work environment and promoting professional development. Supervise Program Managers, conduct performance evaluations, and identify training needs.
• Responsible for identifying the needs of the community and designing programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative and effective program models.
• Oversee the day-to-day operations of the programs, including budgeting, resource allocation, and staffing and ensure that programs are properly staffed with qualified individuals and that resources are allocated efficiently to achieve program goals.
• Work with the team to develop and implement the organization's strategic plan, involving setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
• Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
• Develop and implement systems to monitor and evaluate program outcomes and impact, including collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
• Ensure that programs operate in compliance with relevant laws, regulations, and funding requirements. Responsible for preparing and submitting reports to funders and government agencies.
• Represent the organization in external meetings, conferences, and events, advocating for the needs of the population served by the organization. Raise awareness about the organization's programs and accomplishments.
• Other duties as assigned.

TALENTS & EXPERTISE

• Strong leadership skills to oversee and manage a team of professionals.
• A solid understanding of social service programs, policies, and regulations.
• A Master’s degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association are considered an asset.
• Ten years of progressively responsible managerial roles in service development and delivery.
• The ability to develop and implement client-centred strategies and services. Ability to prioritize clients’ needs and well-being, ensuring services are delivered effectively and efficiently.
• Excellent communication skills to build effective collaboration with clients, staff, and external stakeholders.
• The ability to develop and implement strategic plans, set goals, and make informed decisions, including strong analytical skills to assess client needs, evaluate program effectiveness, and identify areas for improvement.
• A solid understanding of budgeting, financial management, and resource allocation. Develop, manage budgets, monitor expenses, and seek funding opportunities to support the organization's client services.
• Skills to advocate for clients and the organization's mission in various settings, such as community meetings, government agencies, or fundraising events. Building and maintaining relationships with stakeholders, including community organizations and funders.
• Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues. This includes respecting and valuing different cultural backgrounds, beliefs, and identities to ensure equitable access to services for all clients.
• The ability to develop and implement program evaluation processes, collect and analyze data, and make evidence-based improvements. Striving for continuous quality improvement to ensure that services meet established standards and regulations.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.