Salary :
Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Experience Management & Governance based in Canada.
This senior leadership role sits at the intersection of governance, risk management, and enterprise program execution, ensuring that large-scale operational and regulatory frameworks are effectively designed, implemented, and continuously improved. You will play a key role in shaping and overseeing first-line governance programs across complex business units, ensuring alignment with regulatory expectations, internal risk appetite, and enterprise strategy. The position requires close collaboration with senior executives, cross-functional teams, and external stakeholders, including regulators. You will lead the development of integrated frameworks that strengthen control environments, improve operational efficiency, and support informed decision-making. This is a highly strategic and influential role that combines program leadership, risk expertise, and organizational transformation. It is best suited for a seasoned leader who thrives in complex, ambiguous environments and enjoys driving large-scale governance excellence.
Accountabilities:
In this role, you will be responsible for leading enterprise-wide experience management and governance programs, ensuring robust risk management, regulatory compliance, and effective operational execution across multiple business units.
- Lead the design, implementation, and ongoing management of first-line governance, risk, and compliance programs across complex business environments
- Act as a subject matter expert on regulatory requirements, internal controls, and enterprise risk management frameworks
- Oversee large-scale strategic programs, ensuring alignment with business objectives, risk appetite, and governance standards
- Partner with senior leaders to interpret regulatory changes and translate them into actionable business requirements and control improvements
- Monitor program effectiveness, identify gaps, and recommend enhancements to strengthen control environments and operational resilience
- Represent the organization in governance forums, risk committees, and regulatory discussions as required
- Lead change management initiatives, including readiness planning, stakeholder engagement, execution, and sustainment strategies
- Develop, maintain, and enhance policies, procedures, and training programs to support risk awareness and compliance culture
- Provide oversight and quality assurance for audits, regulatory reviews, and internal/external examinations
- Drive stakeholder alignment across multiple business units and ensure consistent execution of governance frameworks
- Analyze complex data and risks to provide strategic insights and recommendations to senior leadership
- Foster a strong risk-aware culture through coaching, communication, and leadership engagement
Requirements:
The ideal candidate brings deep experience in governance, risk, and program management within complex financial or regulated environments, with strong leadership and analytical capabilities.
- 9+ years of relevant experience in governance, risk management, compliance, or program leadership roles
- Post-secondary degree in a related field or equivalent combination of education and experience
- Expert-level program management skills with experience leading large-scale, complex initiatives
- Strong understanding of regulatory frameworks, operational risk, AML, and compliance requirements
- Proven ability to act as a subject matter expert in internal controls and enterprise risk systems
- Exceptional analytical, problem-solving, and data-driven decision-making skills
- Strong stakeholder management and influence skills across senior leadership and cross-functional teams
- Excellent communication skills, with the ability to simplify complex regulatory concepts
- Ability to operate effectively in ambiguous and evolving environments
- Strong collaboration skills with a track record of working across large, matrixed organizations
- Experience in change management, policy development, and operational governance frameworks
Benefits:
- Competitive base salary ranging from $105,000 to $182,900 CAD depending on experience and location
- Performance-based incentives and discretionary bonuses (where applicable)
- Comprehensive health, dental, vision, life, and accident insurance coverage
- Retirement savings and pension plan options
- Tuition reimbursement and continuous learning support programs
- Flexible work arrangements, including remote work options within Canada
- Access to leadership development, coaching, and career advancement opportunities
- Inclusive, diverse, and collaborative work environment focused on long-term growth and impact
- Strong employee support programs including wellness and professional development resources
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