Director Facilities - Redevelopment

CAMH is currently seeking a full-time, permanent Director of Facilities. CAMH sits on a 27-acre site which has been redeveloped in accordance with its Master Plan over a 25 year period.  Three phases of redevelopment have been completed/ occupied. The final phase of redevelopment is underway (total of ~2.8M sqft).

The portfolio includes 2 separate Design, Build, Finance and Maintain (DBFM) contracts (540, 000 sqft & 758,000 sqft), 2 buildings under construction (385,000 sqft & 840,000 sqft) operated under a traditional out-sourced FM model and a series of other buildings managed with an in-house team (335,000 sqft).

Re porting to the Senior Project Director, Redevelopment, you will provide key operational leadership, strategic direction, identifying opportunities to improve quality, efficiency, and effectiveness in support of CAMH’s core business of patient care. This will include the key accountability for leadership of the day-to-day facilities management at the Queen Street West and College Street sites.

You will provide supervision, oversight and leadership to four (4) distinct facilities management teams, including the CAMH Plant Operations & Maintenance (POM), 2x outsourced long term DBFM service providers & 1x outsourced traditional service provider. You will be accountable for planning and management of the annual operating budget and the annual capital budget for these facilities management teams.

The Director of Facilities will work collaboratively with Director of Facilities Planning, Energy & Quality to advance and achieve the goals of the Facilities Management and Support Services Portfolio.

You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. Bilingualism (French/English) and/or proficiency in a second language would be an asset. This position is located at 1001 Queen Street West.

Provide strategic leadership and oversight for the Facilities and Support Services portfolio, including:

Plant Operations & Maintenance (POM): Lead the development and implementation of an in-house maintenance strategy and oversee the maintenance and preventative maintenance programs.

Facilities Maintenance Contracts (Outsource DBFM Facilities): Provide oversight of DBFM maintenance service agreements.

Facilities Maintenance Contract (Outsource Traditional Service Model): Oversee facilities maintenance service contracts for 2 buildings currently under construction.

Support Services: Provide leadership, direction, and operational oversight for a range of support service functions to ensure effective and efficient service delivery.

CAMH Representative: Serve, when appointed, as the CAMH Representative for the Phase 1B and Phase 1C DBFM projects and/or the Phase 1D Facilities Management contract, ensuring contractual compliance, performance oversight, and effective stakeholder engagement.

Implement and continuously improve best-practice tools, processes, and methodologies.

Build and maintain effective relationships with a diverse range of internal and external stakeholders, fostering collaboration and strategic partnerships.

Oversee and administer external consulting service contracts and agreements, including the review and approval of fee proposals, deliverables, and invoices.

Maintain portfolio documentation, reporting, and performance metrics to support effective oversight and decision-making.

Prepare briefing materials, presentations, and reports for CAMH Executive Leadership and Board of Trustees committees.

Identify, assess, and document project and portfolio risks; develop and implement mitigation strategies and escalate issues as appropriate.

Develop annual operating and capital budget submissions, secure required approvals, and monitor expenditures against approved budget allocations.

Lead or support the development, issuance, and evaluation of procurement documents, including Requests for Qualifications (RFQs) and Requests for Proposals (RFPs).

Lead or support the preparation and submission of materials required by the Ministry of Health and other government stakeholders.

Lead or contribute to additional initiatives and activities as required to support the objectives of the Redevelopment & Facilities Management portfolio.

Foster team growth and effectiveness through recruitment, resource planning, coaching and mentoring, performance management, and the identification of learning and development opportunities for staff.

A Bachelor’s degree in a business or technical field is required.

Demonstrated commitment to ongoing professional development through industry related courses designations and other industry involvement.

Facilities Management designation preferred, i.e. CFM, FMA, RPA, FMP, etc..

Advanced proficiency in Microsoft Office including Word, Excel, PowerPoint.

Proficiency in MS Project preferred.

Experience:

Minimum 8 years of progressive experience in facilities management, including at least 3-4 years in a formal leadership role managing facilities, preferably within a campus or distributed portfolio

Well-developed skills in strategic planning, budgeting and resources allocation

Experience in real estate planning and associated negotiations/transactions

Experience with operations, capital renewal project costing and budget management

Extensive experience negotiating with and managing the performance of external vendors

Experience in scope development (technical requirements planning & design), budgets, and other matters pertaining to project planning

Experience with planning infrastructure projects (ideally including HIRF)

Experience working with diverse clients and stakeholders in a challenging environment

Extensive background working with multi-disciplinary teams at the corporate level

Experience in a health care environment

Knowledge and experience in energy management

Key Attributes

Results-Oriented: Demonstrates a strong focus on achieving strategic and operational objectives, driving accountability, and delivering measurable outcomes. Effectively balances short-term priorities with long-term organizational goals while ensuring efficient use of resources.

Client- and Patient-Focused: Champions a client- and patient-centred approach in decision-making, service delivery, and operational planning. Ensures that programs, services, and initiatives align with organizational values and contribute to positive client, patient, and stakeholder experiences.

Develops Self and Others: Demonstrates a commitment to continuous learning and professional growth while fostering a culture of development, coaching, mentoring, and knowledge sharing. Actively supports succession planning and the development of future leaders.

Self-Directed and Highly Motivated: Takes initiative, exercises sound judgment, and works effectively with minimal supervision. Demonstrates resilience, adaptability, and a strong sense of accountability in achieving organizational objectives.

Inspires High Performance: Builds engaged, high-performing teams by establishing clear expectations, promoting accountability, recognizing achievements, and creating an environment that supports innovation, collaboration, and continuous improvement.

Strategic and Analytical Thinker: Possesses exceptional analytical, critical-thinking, and information-gathering skills. Leverages data, evidence, and stakeholder input to inform decision-making, identify opportunities, assess risks, and support strategic planning and execution.

Effective Prioritization and Execution: Thrives in complex, fast-paced environments with multiple competing priorities. Demonstrates strong organizational and time-management skills, effectively balancing strategic initiatives, operational demands, and tight deadlines.

Relationship Builder and Consensus Seeker: Demonstrates success in building trust and fostering productive relationships with diverse stakeholders. Skilled at navigating differing perspectives and achieving positive outcomes through collaboration, influence, and negotiation.

Collaborative Leadership: Recognized as a valued contributor within senior leadership and management teams. Works collaboratively across functions to achieve shared objectives, while maintaining accountability for commitments and deliverables.

Attention to Detail and Business Acumen: Maintains a high level of accuracy and attention to detail while effectively synthesizing complex information, identifying trends, and translating insights into actionable recommendations.

Conflict Resolution and Negotiation Skills: Effectively manages difficult conversations and competing interests with professionalism, diplomacy, and respect. Demonstrates the ability to resolve conflicts constructively while preserving positive working relationships.

Creative and Innovative Problem Solver: Approaches challenges with curiosity and a solutions-oriented mindset. Identifies opportunities for improvement, develops innovative approaches, and implements practical solutions that support organizational goals and enhance performance.

Communication and Interpersonal Skills

Demonstrated excellence in interpersonal, relationship-building, and organizational skills, with the ability to establish credibility and foster effective working relationships across all levels of the organization and with external stakeholders.

Exceptional verbal, written, and presentation skills, with the ability to communicate complex information clearly and effectively to diverse audiences, including senior leadership, board committees, government partners, consultants, and operational teams.

Proven experience developing and presenting briefing notes, business cases, executive reports, and strategic recommendations in support of major initiatives, capital projects, and organizational priorities.

Strong ability to lead stakeholder engagement, gather and translate business requirements, facilitate discussions, build consensus, and navigate competing interests to achieve successful outcomes.

Demonstrated experience preparing detailed project charters, functional programs, design briefs, project specifications, and other documentation required to support the planning and implementation of complex initiatives.

Highly developed organizational and project management skills, with the ability to translate strategic direction into actionable plans, establish priorities, and execute initiatives through a logical and structured approach.

Proven ability to manage multiple priorities and competing deadlines while maintaining a high standard of quality, accuracy, and responsiveness.

Skilled in influencing, negotiating, and communicating effectively in complex environments, including situations requiring diplomacy, discretion, and sound judgment.

 

Executive Compensation & Benefits:
•    Salary is competitive and based on experience, with a hiring range of $131,917.46 – $164,896.82 per year.  (based on leadership experience, qualifications, and organizational needs)
•    Full Salary Range: $131,917.46 – $197,876.18 per year (reflecting progressive growth and leadership tenure within the organization)
CAMH Advantage: Includes participation in HOOPP defined benefit pension plan, extended health and wellness benefits, and opportunities to shape healthcare innovation at a systems level

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.
CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.