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This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Global Services based in Canada.
This leadership role is responsible for driving the success of a portfolio of franchise partners across a defined region, acting as the primary relationship owner and strategic advisor. You will support franchisees in growing agent count, improving operational performance, and strengthening overall profitability while ensuring alignment with brand standards and corporate strategy. The role combines high-touch relationship management with data-driven business consulting, requiring both strategic thinking and hands-on execution. You will collaborate closely with internal teams across sales, marketing, operations, and support functions to deliver integrated solutions that help franchisees scale. The environment is fast-paced, performance-oriented, and highly collaborative, with a strong focus on measurable growth and long-term partner success. This position plays a key role in shaping regional expansion and strengthening the overall franchise network.
Accountabilities
- Serve as the primary relationship manager for a portfolio of franchise owners, providing ongoing strategic guidance, operational support, and business consultation.
- Drive organic agent growth through recruitment, retention strategies, and collaboration with internal sales and expansion teams.
- Conduct regular business reviews with franchisees to assess performance, identify gaps, and develop tailored action plans for growth and efficiency.
- Support adoption of corporate tools, programs, and brand initiatives that enhance productivity, profitability, and consistency across the network.
- Ensure franchise compliance with brand standards, contractual obligations, renewals, and financial responsibilities including accounts receivable management.
- Collaborate cross-functionally with internal departments to resolve challenges, improve service delivery, and align regional execution with broader organizational strategy.
- Monitor market trends and competitive activity to inform strategic decisions and strengthen franchise performance.
Requirements
- 5+ years of experience in franchise management, business consulting, real estate operations, or related client-facing strategic roles.
- Strong understanding of franchise models, business operations, and growth strategies, ideally within real estate or similar distributed business networks.
- Proven ability to build and maintain senior-level relationships while influencing stakeholders across multiple organizational levels.
- Strong analytical and problem-solving skills with the ability to translate data and insights into actionable growth strategies.
- Excellent communication, presentation, and negotiation skills, with confidence in leading business reviews and advisory discussions.
- Experience managing multiple priorities, driving accountability, and delivering measurable results in a performance-driven environment.
- Bachelor’s degree in business, finance, marketing, or a related field is preferred.
Benefits
- Competitive compensation aligned with senior leadership responsibilities.
- Flexible work arrangements, including remote or hybrid options depending on location.
- Comprehensive health coverage including medical, dental, and vision insurance.
- Retirement savings plan with employer contributions.
- Generous paid time off, holidays, and parental leave benefits.
- Home office support and wellness-focused programs to support work-life balance.
- Professional development opportunities, training support, and access to leadership growth resources.
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