Director, Identity and Access Management Capabilities

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose:

We are seeking a strategic and visionary Director of Identity & Access Management (IAM) to lead the enterprise-wide identity ecosystem, including Identity Governance & Administration (IGA), Customer Identity & Access Management (CIAM), and Multi-Factor Authentication (MFA). This role will oversee the implementation and optimization of IAM capabilities across 1,200+ sites and hybrid cloud environments, leveraging One Identity’s full solution suite.

Key Responsibilities:

• Develop and lead the enterprise IAM strategy aligned with security, compliance, and digital transformation goals.

• Champion Zero Trust access models and modernize identity services across hybrid environments (e.g., Azure AD, M365, Salesforce, Workday).

• Serve as product owner for One Identity’s full suite (Manager, Safeguard, Starling Connect, Active Roles, Password Manager).

• Oversee Identity Governance & Administration (IGA) including automated provisioning, deprovisioning, RBAC, and access certification.

• Manage Customer Identity & Access Management (CIAM) to ensure secure, user-friendly access for external stakeholders.

• Ensure seamless integration of IAM solutions with enterprise systems like HRIS, LMS, EDW, DAM, Finance, and Intranet.

• Provide architectural leadership by creating and maintaining IAM blueprints and aligning solutions with business needs.

• Define and enforce IAM governance frameworks, policies, and standards for identity lifecycle and privileged access.

• Collaborate with Audit, Risk, and Privacy teams to ensure compliance with ISO 27001, NIST, SOC 2, and PIPEDA.

• Review and approve IAM-related technical designs and ensure alignment with enterprise architecture standards.

• Promote IAM adoption and capability building across the organization through education, communication, and strategic influence.

• Monitor performance and security of IAM systems and ensure timely delivery of projects within scope and budget.

Key Skills and Experience:

• Bachelor’s degree in Computer Science or equivalent combination of education and experience.

• Certifications such as One Identity Certified Professional/Architect, CIAM, CISSP are considered assets.

• 10+ years of IAM experience, including large-scale implementations of Microsoft Entra/AD and One Identity platforms.

• Extensive experience as an IAM solution/technical architect in complex enterprise environments.

• Strong expertise in cloud-based platforms like Microsoft, Workday, Snowflake, M365, Salesforce, and SaaS identity integrations.

• Proven track record with One Identity tools (Manager, Safeguard, Starling, Active Roles).

• Deep knowledge of IAM protocols and standards (SAML, OAuth2, OIDC, SCIM, LDAP, RBAC, ABAC).

• Experience leading digital transformation initiatives involving IAM solutions.

• Exceptional communication and presentation skills, with the ability to engage both technical and executive audiences.

• Strong relationship-building and influencing abilities, with a talent for aligning enterprise and business goals.

• Expertise in IAM architecture, cloud solution design, and integration with CRM and data systems.

• Self-driven, strategic thinker with a business partnership mindset and a results-oriented approach.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.