Director of Housing & Support Services

Position title: Director of Housing & Support Services

Job type: Permanent, full-time

Reporting to: Chief Operating Officer

About us:

We open doors for youth and prevent adult homelessness. We serve at-risk youth experiencing homelessness, aging out of care, or fleeing violence in the home. Young adults who need a place to call home and people who believe in them. We offer safe housing, community, and support to help youth make healthy choices and shift toward a brighter future.

Position Overview:

Under the direction of the Chief Operating Officer (COO), the Director of Housing and Support Services (DHSS) is responsible for the development and oversight of Threshold’s continuum of programs and services. The DHSS works with Program Managers to strengthen program quality and outcomes by bringing forward promising and leading practices that meet the needs of youth in our community and align with the Strategic Plan. The DHSS collaborates with the Leadership Team to ensure organizational operations meet the needs of youth, staff, and the community, while maintaining alignment with the vision, mission, and values of Threshold Housing Society.

This is a permanent, full-time position working Monday to Friday, 37.5 hours per week. The salary range is $81,900 - $108,615 per year dependent on experience and related skills. The successful candidate can expect to enter the organization no higher than the midpoint of the compensation range.

Education & Experience

• Master’s degree in human services or a related field preferred, or an equivalent combination of education and significant related experience.


• Minimum of 5 years of relevant leadership experience in non-profits, social services, housing, or youth-serving organizations.


• Experience overseeing multiple programs or service sites.


• Strong understanding of youth homelessness, supportive housing models, trauma-informed care, harm reduction, and prevention-focused approaches.


• Proven track record of building partnerships and collaboration.


• Successful track record of writing grant and funding applications.


• Experience utilizing data and statistics to evaluate program effectiveness, interpret trends, and adjust strategy to improve outcomes.


• Experience managing and motivating a diverse, cross-functional, high-performance team.


• Knowledge of relevant legal and regulatory frameworks and funding environments in the housing/social services sector


• Experience working with Indigenous youth and families and an understanding of the impacts of colonization and intergenerational trauma is an asset.


• Experience with Microsoft Office (Outlook, Word, Excel).

Working Conditions

• Full-time permanent position (37.5 hours per week).


• Combination of office work and visits to program sites across Threshold and partner locations.


• Exposure to emotionally demanding situations; team support provided.


• Travel is required to attend events, conferences, and meetings.


• Some on-call duties required.


• This position works within a dynamic environment where the needs and behaviours of youth may be unpredictable at times. Exposure to emotionally charged or confrontational situations can occur, requiring sound judgement, effective de-escalation techniques, and a trauma-informed approach to support safety.


• Threshold will provide a yearly training and professional development allowance.


• Ability to work independently and as a member of a wraparound care team.

Special Requirements

• First Aid Training


• ASIST Training


• Up-to-date membership in a relevant professional association or society


• Commitment to ongoing training and professional development


• Valid drivers’ license, clean drivers abstract, and access to a reliable vehicle with adequate insurance (business level)


• Vulnerable Sector Criminal Record Check completed by and satisfactory to Threshold, and subject to regular review


• Sign and abide by Threshold’s Code of Conduct, Confidentiality Agreement, and Health & Safety Manual


• Follow Threshold Housing Society’s policies and procedures

If you’d like to learn more about the position’s responsibilities and required skills and abilities, review the Director of Housing &Support Services job description  

To Apply

If you would like to be a part of a progressive team that is passionate about making an impact, please apply with your resume and cover letter.

This position will remain open until June 29th, 2026  

If you have any questions regarding this position or applying for this position, or if you need any accommodation for applying to this posting, please call us at 778-400-3177 or email us at: [email protected]. We want to support all applicants during this process.