Director of Human Resources | Full-Time | TD Coliseum

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Director of Human Resources will lead the human resources and organizational development efforts at OVG Hamilton, overseeing operations across TD Coliseum, FirstOntario Concert Hall, and The Studio. This individual will be responsible for building a positive and inclusive workplace culture, driving talent acquisition and retention, and implementing HR strategies that align with the company’s values and objectives. Reporting to senior leadership, the Director of Human Resources will work closely with department heads to ensure a high-performing and engaged workforce while upholding OVG’s commitment to diversity, equity, and inclusion across all three venues. In addition, this individual will play a pivotal role in the launch of Hamilton’s new professional hockey team, leading the build-out of the business operations team from the ground up—including organizational design, recruitment, and onboarding of front-office staff across ticketing, marketing, partnerships, and fan experience.

This role will pay an annual salary of $105,000-$125,000 CAD and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and statutory holidays).

This position will remain open until August 7, 2026.

• Develop and execute HR strategies that support the business objectives and employee engagement goals of OVG Hamilton’s three venues.
• Lead the human resources strategy for the launch of Hamilton’s new professional hockey team, including building out the full business operations team—designing the organizational structure, executing a high-volume recruitment effort, and onboarding front-office staff across ticketing, marketing, sponsorship, community relations, and venue operations.
• Oversee talent acquisition, onboarding, and workforce planning to attract and retain top talent across TD Coliseum, FirstOntario Concert Hall, and The Studio.
• Lead employee relations initiatives, conflict resolution processes, and performance management programs.
• Implement policies and programs that foster a diverse, equitable, and inclusive work environment at all venue levels.
• Manage compensation, benefits, and employee rewards programs to enhance satisfaction and retention.
• Collaborate with venue and department leadership to identify learning and development opportunities that support staff growth.
• Ensure compliance with Ontario labour laws, employment standards, and company-wide HR policies.

• Drive employee engagement initiatives, workplace culture programs, and recognition efforts across the portfolio.

• Oversee HR data analytics, reporting, and performance metrics to support strategic business decisions.

• Represent OVG Hamilton at industry conferences, community events, and networking opportunities to strengthen employer branding

• Bachelor’s degree in Human Resources, Business Administration, or a related field; a Master's degree is preferred.
• Minimum of 5–7 years of progressive HR leadership experience, preferably within the sports, entertainment, or venue management industry.
• Strong knowledge of HR best practices, Ontario Employment Standards Act (ESA), and applicable labour legislation.
• Demonstrated experience fostering an inclusive, dynamic, and high-performing workplace culture.
• Excellent leadership, communication, and interpersonal skills with the ability to influence at all levels of an organization.
• Ability to manage multiple priorities in a fast-paced, event-driven environment.
• Proficiency with HRIS systems and HR analytics platforms.
• HR certification preferred (e.g., CHRP, CHRL, SHRM-CP, or equivalent).
• Experience working with labour unions and interpreting collective agreements.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.