Director of Operations

The Director of Operations will own the operational health of the organization, ensuring teams, processes, and systems are designed to scale effectively. Key responsibilities include:

• Oversee end-to-end operational performance, identifying inefficiencies, risks, and opportunities to improve business outcomes.


• Lead Business Operations teams to ensure smooth daily execution while continuously improving workflows, processes, and operational systems.


• Partner with technology teams to develop scalable operational infrastructure and enhance internal tools and processes.


• Manage supply chain operations, ensuring products move efficiently from manufacturing through fulfillment while balancing cost, quality, and delivery timelines.


• Lead customer support operations, improving service quality, responsiveness, tooling, and customer experience.


• Establish data-driven insights and feedback loops by analyzing operational metrics, customer trends, and business performance indicators.


• Develop research processes and tools that enable teams to better understand customer and partner needs.


• Build, optimize, and scale operational processes to support rapid company growth.


• Collaborate with leadership and cross-functional teams including engineering, product, finance, and external partners to drive operational excellence.


• Identify strategic improvements that reduce costs, increase efficiency, and strengthen overall business performance.

Requirements:

The ideal candidate is a strategic and hands-on operations leader with experience scaling teams, processes, and systems in high-growth environments. Required qualifications include:

• 8+ years of experience in operations, business operations, or a related leadership role.


• Proven experience designing and scaling processes and teams within a rapidly growing organization.


• Experience working in high-growth D2C, e-commerce, marketplace, or technology-driven environments is highly preferred.


• Strong analytical skills with the ability to identify operational challenges, inefficiencies, and opportunities for improvement.


• Experience managing manufacturing, supply chain, or external operational partners while balancing cost, quality, and speed.


• Strong cross-functional leadership skills with the ability to influence teams across engineering, product, finance, and business functions.


• Experience leading customer-facing or support teams is a plus.


• Experience building operational functions from the ground up in a startup or scaling company is preferred.


• Familiarity with creator economy, crowdfunding, merchandise, apparel, or global manufacturing operations is an advantage.


• Experience managing outsourced research, agency relationships, or international partners is beneficial.


• Mandarin fluency is considered a plus.


• Excellent communication, problem-solving, and strategic decision-making skills.

Benefits:

• Competitive salary range of $130,000–$160,000 CAD annually, based on skills, experience, and qualifications.


• Fully remote work opportunity anywhere in Canada, with access to company hubs where available.


• Health and dental benefits from day one.


• Four weeks of paid vacation, including paid time off on your birthday.


• Additional paid time off during winter holidays.


• Virtual and in-person social events.


• Annual paid volunteer day.


• RRSP matching program up to 3%.


• Annual health and wellness allowance.


• Home office setup allowance.


• Monthly phone allowance.


• Maternity and parental leave top-up program.


• Education assistance program.


• Employee referral program.


• Tenured rewards program.