Director of Quality Control - Women's Apparel

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company’s Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this. 

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Work Location/ Schedule: On-Site, full-time M-F at Vernon, Los Angeles

Overview:

The Director of Quality Control is responsible for building, leading, and continuously improving the brand’s end-to-end quality program, from raw materials through finished goods. This role owns quality standards across all vendors and regions, ensures consistent execution at scale, and partners closely with Production, Purchasing, R&D, Product Development and Merchandising to prevent issues before they reach customers.

This is a hands-on leadership role for someone who understands apparel construction, factory realities and how to balance quality, speed, and cost.

Key Responsibilities

Quality Strategy & Standards

• Define and maintain brand-wide quality standards, tolerances and testing protocols across all product categories.


• Establish clear AQL standards and inspection criteria for inline and final inspections.


• Own fabric, trim and garment performance requirements (shrinkage, colorfastness, pilling, skewing, etc.).

Vendor & Factory Management

• Lead quality oversight across domestic and international factories.


• Approve, score and continuously evaluate vendors based on quality performance.


• Partner with PD and Production on vendor onboarding, ramp-ups and exits.


• Conduct factory audits (in-person or remote) and ensure corrective action plans are implemented and sustained.

Operational Execution

• Manage a QC team (internal and third-party inspectors)


• Oversee inspection calendars, escalation protocols and shipment release decisions.


• Ensure defects are tracked, root-caused and resolved, so that they are not repeated.


• Balance quality enforcement with production timelines and commercial realities.

Cross-Functional Partnership

• Work closely with Product Development to ensure designs are manufacturable and quality risks are addressed early.


• Collaborate with Merch and Design on materials, construction and cost-quality tradeoffs.


• Support Customer Love by reducing defect-driven returns and complaints.

Data, Reporting & Continuous Improvement

• Build reporting dashboards for defect rates, failure trends, vendor scorecards and cost of quality.


• Lead continuous improvement initiatives to reduce rework, waste and chargebacks.


• Drive education and training internally and at factories to raise quality maturity.

Compensation:

At Reformation, we believe in transparency and equity when it comes to compensation. For this role, the anticipated base salary range is $140,000 - $160,000  +  15% bonus eligibility, depending on a variety of factors, including but not limited to relevant experience, skills, qualifications, and internal compensation equity.

This role may also be eligible for an annual discretionary bonus based on a range of factors, including company performance, department goals, and individual contributions. Bonus amounts and eligibility are not guaranteed and are determined at the company’s discretion.

Please note that compensation decisions are made thoughtfully and may vary from the listed range to reflect individual circumstances and evolving business needs. Our total rewards package also includes benefits, perks, and opportunities for growth that contribute to overall compensation.

Benefits & Perks:

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.


• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees. 


• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds. 


• We’re a mission-based company with offices in LA, NYC and London, as well as a global retail team, which means you’ll get to collaborate with people all around the world.


• You’ll get access to fertility care support through Carrot, and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.


• We care about the causes our employees care about so we donate to community efforts on a yearly basis. 


• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

Reformation is proud to be an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team that reflects the world we want to live in. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status—in accordance with applicable international, federal, state, and local laws.

If you require accommodations during the application or interview process, please let us know. We’re here to ensure you have what you need to show up as your best self.

Still don’t know if you should apply? We get it—studies show that many women and individuals from historically underrepresented communities hold back from applying unless they meet every single requirement. At Reformation, we’re all about growth, not gatekeeping. If you’re passionate about the role and excited about making fashion more sustainable, we’d love to hear from you. If this role doesn’t totally excite you, consider applying to our general application.

Want some more?! - Sustainability, Forbes, Fast Company

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