Director, Program & Infrastructure Modernization

The Opportunity

Banyan is a
not-for-profit organization that has provided quality services to the youth
justice, children, and senior community support sectors since 1978. Banyan is
committed to improving the mental, physical, and social well-being of at-risk
populations in our service areas of Hamilton, Niagara, Brant, Haldimand,
Norfolk, and Wellington.

Our mission is providing
client‑centered, quality care to individuals and families with complex needs.
Supporting people to build independence, resilience, life skills, and community
connection through a multidisciplinary approach.

As a transformational
partner in building safe, inclusive, and barrier‑free communities, our core
values of respect
& dignity, integrity & ethical conduct, equity & inclusion,
advocacy & social justice, accountability & transparency, guide everything we do.

From youth justice and
alternative dispute programs to senior supports like Grocer‑Ease and our Young
Parent Program, Banyan is responsive, innovative, and deeply committed to
making real change

Compensation
will be commensurate with background and experience and will include a base
salary and a comprehensive benefit package.

Banyan Community Services is an Equal Opportunity
Employer and ensures that its human resources policies and procedures provide
fair, equal, and consistent treatment regarding employment decisions, including
recruitment, selection, placement, training, compensation, promotion, and
professional development. The organization is strongly committed to fostering
diversity within its community and offers accessible employment practices in
compliance with the AODA. Applicants requiring accommodations during any stage
of the recruitment process are encouraged to inform us so we can make
appropriate arrangements.

Satori Consulting
thanks all applicants; however, only those selected for an interview will be
contacted.

Requirements

Key Qualifications & Expectations

Project & Change Leadership

• Demonstrated
  success leading complex modernization or redesign initiatives in high-pressure
  environments.
  
• Strong project
  management skills, with a PMP designation (or lived experience)
  
•  Proven ability
  to deliver initiatives on time and on budget while maintaining alignment with
  organizational priorities.
  

Data-Informed Decision Making

• Skilled at
  collecting, analyzing, and interpreting data to guide strategic decisions.
  
• Able to
  translate data insights into practical improvements in programs, operations,
  and service delivery.
  
• Experience
  using both quantitative and qualitative data to evaluate impact and drive
  continuous improvement.
  

Stakeholder Management

• Experience working directly with diverse stakeholders, including
  unions, funders, government, and community partners.
  
• Skilled at navigating environments with multiple and often
  competing priorities, building alignment across groups.
  

Sector Understanding

• Strong knowledge of 24/7/365 operational environments (such as
  youth justice, health care, or similar).
  
• Familiarity with evidence-based and evidence-informed program
  models that drive service excellence.
  

Independent and Resourceful

·       Comfortable
working with limited administrative support and navigating barriers to achieve
outcomes.

·       Self-sufficient
and able to drive results through influence, collaboration, and
relationship-building rather than direct authority.

·       Capable of
managing and maintaining paper-based reporting processes while helping to shape
future improvements.

Core Competencies

• Strategic Thinking: Can see the big picture,
  align initiatives with organizational goals, and anticipate challenges.
  
• Collaboration & Influence: Builds strong
  relationships across diverse groups and drives results without direct
  authority.
  
• Communication: Clear, persuasive, and
  adaptable communicator with the ability to convey complex ideas to varied
  audiences.
  
• Adaptability: Thrives in dynamic,
  high-pressure environments; able to shift priorities quickly while maintaining
  focus on outcomes.
  
• Problem-Solving & Innovation: Uses data, evidence, and creativity to identify solutions to complex
  challenges.
  
• Resilience: Maintains composure,
  persistence, and professionalism in a 24/7/365 operational setting.