Director Service and Delivery

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Reporting into the General Manager or the General Manager Operations. The Director leads the Service Delivery department with overall financial, operational and compliance accountability.

Main Duties and Responsibilities:

Qualifications

Education:

• Degree educated - Logistics, supply chain management, transport management, business management subject areas preferred.

• Holds a Certificate of Professional Competence (CPC) / Logistics preferred.

Work Experience:

• Experience of working in a fast-paced environment.

• Experience of managing large teams within Transport logistics. (Union experience is an asset)

• Minimum of 5 years management experience with demonstrable leadership and senior management activities and responsibilities.

Job Dimensions

Geographic Responsibility: unit specific

Type of Employment: Full time

Travel %: unit specific, may have to travel 1-2 times/ year.

Exemption Classification: Exempt/Non-Exempt

Internal Relationships: various teams within the organization

External Relationships: Customers

Work Environment / Requirements of the Job: Administrative/ Management oversight role. Will be required to operate ramp side, there may be physical discomfort due to temperature in production area, coolers, and freezers.

Other verbiage: Normal standing, walking, reaching, lifting, kneeling, climbing of stairs and ladders, driving, and flying as a passenger on commercial airlines.

Budget / Revenue Responsibility: Responsible for staffing and accountable for hours spent, strict labour budget, strict over time budget, strict indirect labour budget, oversight and manages salaried employees (management budget). Contribution to revenue, ensure we operate safely, while delivery upon customer expectations, in a timely fashion. Failure to do so has financial implications (measured through KPI’s and SLA’s)

Organization Structure

Direct Line Manager (Title):

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: varies dependent on time of year

Number of Dotted Line Reports:

Estimated Total Size of Team:

gategroup Competencies Required to be Successful in the Job:

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

If you want to be part of a team that helps make travel and culinary memories, join us!