Disability Benefits Navigator

Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset?

Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists provide training that empowers clients to develop or to restore activities of daily living skills, to promote their independence, to enhance safety and mobility. We work closely with ophthalmologists, optometrists, and other health care professionals, by providing essential care on a referral basis in homes, workplaces and communities across the country.

We offer competitive salaries and benefits, flexible schedules, and opportunities for professional development and growth.

For more information about Vision Loss Rehabilitation Canada, please visit visionlossrehab.ca or call 1-844-887-8572​.

Position Title: Disability Benefits Navigator – GAIN (Guidance & Assistance in Navigating Disability Support) Program

Location: New Westminster, Victoria or Abbotsford, BC

Term: Full-time, Permanent

Salary: $33.36/hour

Reports To: Manager, Disability Benefits Navigation Services

Posting Date: November 4, 2025

I. Scope and Summary of Primary Responsibilities

The Disability Benefits Navigator – GAIN Program (DBN – GAIN) plays a pivotal role in increasing access to disability benefits and supports for individuals with disabilities, with a specific focus on persons living with vision loss. As the dedicated point of contact, the DBN -GAIN will help individuals and their families navigate federal, provincial, and territorial disability benefits such as the Disability Tax Credit (DTC), Canada Disability Benefit (CDB) and related supports.

The DBN - GAIN provides personalized, one-on-one support throughout the application process, including appeals, and ensures timely connection to healthcare services and community supports. This role helps clients overcome barriers by tailoring assistance to their unique needs, enhancing independence, and improving overall well-being.

The DBN - GAIN will strive to ensure that every person referred to VLR for service has timely access to VLR service information, connection to the healthcare system and appropriate supports when and where they need it to achieve the following outcomes:

• To provide individuals with vision loss, healthcare navigation to navigate efficiently through the platform.
• To improve the client's experience and wellbeing.
• To enhance a client's capacity to remain independent for as long as possible.

II. Essential Functions

This position entails, but is not limited to the following general responsibilities:

• Provide individualized support to clients and families applying for disability benefits, including understanding eligibility criteria, completing forms and coordinating documentation.
• Assist clients with application tracking, follow-ups and appeals where needed.
• Maintain accurate, up-to-date knowledge of benefit programs and share updates with the team and community stakeholders.
• Participate in client satisfaction, program feedback and quality improvement efforts.
• Monitor and provide proactive follow-up for clients to ensure ongoing collaboration across services/providers.
• Ensures that all service-related activities provided are documented in the client health record following VLRC policies.
• Engage with clients and families on available supports and services using a client-centered approach with cultural humility.
• Develop and maintain strong professional relationships with external partners and referral sources following VLRC policies.
• Participates in multi-disciplinary team meetings.

III. Qualifications

Knowledge and Skill Requirements

• In-depth understanding of disability benefits programs (e.g. DTC, CDB)
• Excellent verbal and written communication skills; strong ability to explain complex processes clearly.
• Proficiency in case management systems, MS Office, and electronic health records.
• Strong organizational, problem-solving, and advocacy skills.
• Clinical expertise related to client centered philosophy, knowledge of intersectional equity principles and cultural safety practices.
• Ability to prioritize tasks, and work independently or as part of a team.

Experience and Education

• Post-secondary diploma in Social Services, Disability Studies, Community Work, or related field.
• 2+ years’ experience in client navigation, healthcare or social service systems.
• Experience supporting people with disabilities, especially those with vision loss.
• Lived or professional experience working with diverse populations, including Indigenous, 2SLGBTQIA+, newcomers etc.
• Certificate in Patient Navigation, trauma-informed care, motivational interviewing, or health equity would be an asset.

Work Environment

• Willingness to work flexible hours.
• Willingness to work in a variety of settings.
• Ability to work independently and collaboratively within a hybrid environment.

Apply Now!

If this sounds like the role for you, apply now to [email protected]   

Be sure to include a resume, cover letter, and mention how you heard about this opportunity.

VLRC is committed to creating and fostering an inclusive workplace and we are committed to a fair, transparent, and accessible recruitment process. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or deafblind, and those who identify as women and/or 2SLGBTQ+.We strongly encourage applications from applicants with sight loss. Direct lived experience would be a definite asset.

VLRC is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process. Please note that the successful candidate will be required to pass a standard Vulnerable Sector Check.

Not sure if you qualify? Think about applying anyway!
We understand that not everyone brings 100% of the skills and experience for the role. If you possess similar experience to what we’ve listed above, we encourage you to apply. We believe that diverse experience, transferable skills, and passion are key!

We thank all applicants for their interest in VLRC, however, only those selected for an interview will be contacted.

Closing Date for Applications: November 14, 2025