Discharge & Flow Coordinator (Transition Coordinator)

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union

Site: Toronto Western/Toronto General Hospital

Department:  Patient Flow

Reports to:  Manager of Patient Flow, Discharge & Transition

Work Model: On-Site

Grade: D0:07

Hours:  37.5 hours per week

Wage range:  $39.17- $48.96 (to commensurate with experience consistent with UHN compensation policy)

Status:  Permanent Full-Time

Shifts: Days - Must be flexible and able to adapt to changing environments

Closing Date:  September 24, 2025

Position Summary

In accordance with established standards, professional requirements and as a member of the multidisciplinary health care team the Discharge & Flow Coordinator provides administrative and clinical leadership to all staff in a supportive, empowering manner while facilitating the effective and efficient movement of admitted patients through the hospital system. Responsible for planning, organizing, directing, coordinating, and evaluating activities related to bed utilization and patient discharge. The primary site will be based out of Toronto Western Hospital. UHN has multiple locations across Toronto and you may be required to work at other locations periodically as needed. 

Duties

• Participating in implementing and coordinating a patient-centered care plan with patients, family members, significant others, and the multi-disciplinary team for the purpose of facilitating the patient’s movement through the continuum of care.
• Providing a link between the hospital community agencies and alternate level of care facilities
• Reviewing incoming applications, monitoring chronic care, nursing home application
• Liaising and establishing contact with members of the multi-disciplinary team and appropriate community agencies to obtain, provide or exchange information relating to patients’ psycho-social functioning and health care in the past, present and future, in conjunction with the clinical team
• Educating hospital staff to the various aspects of discharge planning and available resources; acting as a clinical resource for the acute inter-professional teams by providing information based on clinical knowledge and theory/practice related to clients with complex health care needs
• Coordinating the daily bed requirements of patients being admitted/transferred to the hospital
• Establishing and maintaining a systematic review and assessment of bed availability
• Ensuring appropriate patient assignment based on clinical need, working with other departments to assess the need for standards to optimize the utilization of beds (inclusive of pre-operative days and direct admissions).

• Completion of Bachelors in Health related discipline or recognized equivalent
• Current valid Certificate of Practice from relevant Health related College
• Five (5) years practical and related clinical experience
• Knowledge and experience in discharge planning and case management
• Knowledge and experience using utilization management principles and length of stay management strategies
• Experience in leadership and project management preferred
• Experience in program development and implementation preferred
• Excellent organizational, interpersonal and communication skills
• Excellent analytical skills, decision making, problem recognition and solving skills
• Excellent time management skills with ability to multi-task

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages 
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment 
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.